Quality Analyst Insurance Sales (Kotak Mahindra Bank Process)

0 - 2 years

3 Lacs

thane mumbai (all areas)

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Perform call audits for Kotak Mahindra Banks general insurance sales process
  • Ensure compliance with process guidelines and product communication standards
  • Share quality feedback and coach agents based on error trends
  • Identify gaps and support training teams in improvement planning
  • Maintain daily, weekly, and monthly QA reports

Preferred candidate profile

  • 6 months to 2 years of experience as QA in

    life or health insurance sales process

  • Prior exposure to

    voice audits

    in BFSI preferred
  • Immediate joiners only

  • CIBIL score must be 650+

  • Qualification: HSC / Graduate
  • Excellent communication, attention to detail, and process understanding

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