Posted:2 days ago|
Platform:
Work from Office
Full Time
Job Description : Randomly audit required number of calls on daily basis. Providing timely and accurate feedback to agents for improvement areas . Take corrective actions by doing data analysis to improve process efficiency. Work upon the action plans to improve Quality scores. Candidate Profile : 1-4 years experience in call auditing Skills Quality analyst in BPO/Call center. Excellent Communication Skills Multilingual are added advantage. Immediate Joiners Preferable.
Imarque Solutions
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