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Quality Analyst - Customer Support (voice and Chat)

Quality Analyst - Customer Support (voice and Chat)

Freshworks

2 - 4 years

0 Lacs

Chennai Tamil Nadu India

Posted:5 months ago| Platform:

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Skills Required

support chat audits evaluation surveys reports audit metrics communication certification lean sigma data analytics

Work Mode

On-site

Job Type

Full Time

Job Description

Hiring for Quality Analyst( Customer Support) - Voice or chat Location - Chennai Job Description Conduct regular quality audits of customer interactions across calls, emails, chats, and social media. Develop, implement, and refine QA processes, guidelines, and evaluation frameworks. Track customer feedback from surveys and other sources to identify areas for corrective action. Create comprehensive reports on audit results, agent performance metrics, and improvement initiatives. Qualification 2 - 4 years of experience in Customer Support, with a minimum of 1 - 2 years in a Quality Assurance role is mandatory. ( Only form Call or chat Support ). Candidates without QA experience will not be considered. Excellent verbal, written, and interpersonal communication skills. Certification in process improvement methodologies (e.g., Lean, Six Sigma, Data Analytics) will be a added advantage. Interested Candidates can call me on this Number 7358607823 or share me the resume to vinodhini.ravi@freshworks.com Show more Show less

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Quality Analyst - Customer Support (voice and Chat)