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Calibehr
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Quality Analyst

Quality Analyst

Calibehr

2 - 3 years

1 - 2 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

Internal Audit Call Audit Quality Analyst Quality Audit Call Quality Quality Analysis Quality Check

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities 1) Review of voice logs : To listen to the recorded voice logs of customer interactions in Back Check calls as performed by Sales, Collections & Customer Service. 2) Maintaing MIS: Ensure maintaining of MIS on daily basis and deligent supervisor. 3) Perform quality check 4) Review of process in line with regulatory guideline : To ensure that regulatory guidelines are consumed while reviewing the process. Preferred candidate profile Graduate with relevant experience Interested one can reach on minima.nagmani@calibehr.com or 91364 48232

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Quality Analyst