Job
Description
As a Quality Analyst, your primary responsibility will be to deliver exceptional service to clients with accuracy, efficiency, and respect during each call, while meeting various performance metrics. Your goal should always be to ensure high levels of customer satisfaction and experience, adhering to the quality guidelines established by the client. Meeting and exceeding client-mandated Key Performance Indicators (KPIs) is crucial, and you should strive for consistent performance improvement. It is essential to maintain the confidentiality of all login and password information, both internal and external. Participation in all internal and external training sessions and seminars is mandatory. You must have a solid understanding of TaskUs policies and procedures, as well as staying informed about the functional area and company guidelines. Providing feedback to management regarding potential issues or areas for improvement is part of your role. Additionally, you will be expected to perform any other duties assigned by management. To excel in this role, candidates should have a college or vocational school degree and be willing to work flexible schedules. Previous experience in the BFSI sector for at least 1 year is preferred, along with proficiency in phone, email, and live chat support. Experience in customer service, sales, billing, collections, and technical support would be advantageous. Strong verbal and written communication skills are essential, as well as proficiency in using Windows OS, Apple OS X, Microsoft Office, and Google applications. Typing speeds of at least 30 words per minute for voice campaigns and 35 words per minute for non-voice campaigns are required. Effective problem-solving and critical thinking abilities, with a focus on issue resolution and customer satisfaction, are highly valued. Being resourceful, capable of multitasking, and demonstrating high attention to detail are qualities that will contribute to your success in this role. This is a full-time, permanent position with benefits including Provident Fund. The work location is in person. If you believe you possess the necessary skills and qualifications to thrive as a Quality Analyst, we encourage you to connect with the employer at +91 8054935126.,
