Quality Analyst - BPO

As a Quality Analyst, you will provide world-class service to your clients in an accurate,

efficient and respectful manner on every call as measured by different performance

metrics. You must always strive for Good Customer Satisfaction and Experience and

ensure that all calls are handled professionally based on the Quality Guidelines set by

the Client. You will meet and exceed client mandated KPI's (Key Performance

Indicators). You must also ensure consistent performance based on a continuous

improvement model. What else? You must also ensure that all login and Passwords

(both Internal & External) are kept confidential. You must also participate in all Internal

and External mandated trainings and/or seminars. You must have knowledge,

understanding, and compliance with TaskUs policies and procedures. Also, you must

maintain knowledge of the functional area and company policies and procedures. You

will also provide feedback to management concerning possible problems or areas of

improvement. You will also perform other duties as assigned by management.

So, do you have what it takes to become a Quality Analyst?

Requirements:

What exactly are we looking for?

Well, we need someone with college or vocational school graduation as a qualification

and who’s willing to work on cyclical schedules. So if you have at least 1 year of

working experience in the related field of BFSI. Have experience on phone, email,

and live chat support? That’s a plus! Meanwhile, do you have experience in Customer

Service, Sales, Billing, Collections

and Technical Support? Even better!

We’re looking for someone who has strong verbal and written communication and

comprehension skills. Someone who’s computer literate and proficient in the use of

Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at

least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need!

We need someone with good problem solving and critical thinking skills with a focus on

issue resolution and customer satisfaction. A person who’s resourceful, able to

multitask and has high attention to details will be a great addition to the team.

Call at 8054935126

Job Types: Full-time, Permanent

Pay: Up to ₹513,217.48 per year

Benefits:

• Provident Fund

Work Location: In person

Speak with the employer
+91 8054935126