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Saber Technologies Pvt. Ltd
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Quality Analyst (BPO)

Quality Analyst (BPO)

Saber Technologies Pvt. Ltd

1 years

0 Lacs

dwarka delhi india

Posted:5 days ago| Platform:

Apply

Skills Required

monitoring service evaluation reports metrics calibration consistency assessment analysis training

Work Mode

On-site

Job Type

Full Time

Job Description

Saber Technologies Private Limited

Quality Auditor

Dwarka,

Working Days:

Work timings: Rotational Day Shifts

CTC - Upto 4.2 LPA

Requirements:

· Graduation in mandatory

· 1+ Year Experience as a Quality Auditor

· Excellent Communicational skills

· Proficiency in using quality monitoring tools and Microsoft Office Suite.

Responsibilities:

· Conduct regular evaluations including calls, chats, emails, social media etc. to assess adherence to quality standards, customer service protocols, and regulatory requirements.

· Provide constructive feedback to agents based on evaluation results to enhance performance and customer satisfaction.

· Generate comprehensive reports and dashboards to track quality metrics, performance trends, and improvement initiatives.

· Participate in calibration sessions and team meetings to ensure consistency and alignment in Quality assessment processes.

· Conduct Deep-dive analysis and share training needs based on the evaluations and analysis.

· Stay updated on industry trends, emerging technologies, and best practices.

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Saber Technologies Pvt. Ltd

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Quality Analyst (BPO)

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Saber Technologies Private Limited

Quality Auditor

Dwarka,

Working Days:

Work timings: Rotational Day Shifts

CTC - Upto 4.2 LPA

Requirements:

· Graduation in mandatory

· 1+ Year Experience as a Quality Auditor

· Excellent Communicational skills

· Proficiency in using quality monitoring tools and Microsoft Office Suite.

Responsibilities:

· Conduct regular evaluations including calls, chats, emails, social media etc. to assess adherence to quality standards, customer service protocols, and regulatory requirements.

· Provide constructive feedback to agents based on evaluation results to enhance performance and customer satisfaction.

· Generate comprehensive reports and dashboards to track quality metrics, performance trends, and improvement initiatives.

· Participate in calibration sessions and team meetings to ensure consistency and alignment in Quality assessment processes.

· Conduct Deep-dive analysis and share training needs based on the evaluations and analysis.

· Stay updated on industry trends, emerging technologies, and best practices.

More Jobs at Saber Technologies Pvt. Ltd