Quality Analyst BA3

As a Quality Analyst at Barclays, you will embark on a transformative journey where your main role will involve identifying and categorizing errors, spotting issues, and classifying them for resolution. To succeed in this role, you must possess the following key critical skills: - Experience in the banking domain - Fluent communication skills - Understanding of risk and control processes You may also be assessed on essential skills like risk and controls, change and transformation, business acumen, strategic thinking, digital technology, and job-specific technical skills. This role is based out of Pune. In this role, your purpose is to determine, negotiate, and agree on internal quality procedures, service standards, and specifications to improve performance and quality, directing objectives. Your key accountabilities will include: - Identifying industry trends to implement best practices in quality assurance services - Collaborating with teams across the bank to align and integrate quality assurance processes - Developing and governing internal quality assurance procedures, standards, and specifications - Developing reports and presentations on quality assurance performance - Identifying areas for improvement and providing recommendations for change - Executing service quality assessments to monitor quality objectives and regulatory requirements - Participating in projects to enhance quality assurance efficiency - Determining risk based on outcome of QA reviews and flagging risks outside of tolerance As a Quality Analyst at Barclays, your role expectations include meeting the needs of stakeholders/customers through specialist advice and support, performing activities in a timely and high-standard manner, taking responsibility for specific processes within a team, and potentially leading and supervising a team. You will be expected to demonstrate clear leadership behaviours to create an environment for colleagues to thrive and deliver to an excellent standard. All colleagues at Barclays are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.,