Qtrac Executive

QualityKiosk

0 - 1 years

3 - 4 Lacs

mumbai navi mumbai

Posted:2 weeks ago| Platform:

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Skills Required

rca automation linq senior management senior executive banking manual jira data entry operator auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Candidate has to co-ordinate with Clients (Internal & External) to validate their details and update the Escalation Portal accordingly.
Mode of co-ordination with Clients - Emails and Phone calls.
Sending daily morning report to senior management, showcasing the tasks in hand.
Working on CRs given by client
Checking daily target of ORSes and action them efficiently.
Updating soft copies as per the implementation.
Follow up with clients or with internal teams (if required)
Responding to client queries on mail/Call.
Follow up with clients of different CRs
Changes in Manual escalation portal, used by internal team.
checking production issues and ensuring quick resolution
Co-ordinating with product team for any new requirements.
Sharing RCA with client/Internal team regarding any complaint scenario
Auditing JIRA/CRs actioned by other teammates.
Raising Gitlabs for some new requirements to product team.
Ensuring that applications are set to Production in Live environment without any delay.
Should Guide and Coach new team members.
Ensuring that SRs are checked and actioned on time for ICICI Bank.
Closing SR after implementation also giving confirmation to clients on mail or on call.
Sharing Call logs reports on weekly basis for various clients. e.g. Axis CIB, Indusind, ADCB
Should ensure team is Sending daily EOD report to senior management, describing the scope of work completed by the team.

KPIs

Performance:
Should have Decent Communication Skills
Should be confident to converse with Clients
Should be flexible with rotational shifts and week offs.
Should have eager to learn new things.
Right Attitude and Team Player.
Should have Proactive approach.

Organizational Process Adherence
Timely Applying leaves
Attendance Discipline

Learning and Development
Refresher Sessions
LINQ certifications
Email etiquettes session by LND

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