QA - Senior Manager/Director

Job Description

We are looking for a QA Manager with strong experience in cloud and on-premise product delivery. In this role, you will lead a QA team responsible for ensuring quality across the entire lifecycle from development and staging to customer implementation and deployment testing. This includes test planning, automation, and coordination with DevOps, implementation teams, and support. Key Responsibilities: Define and manage QA strategy for products deployed on both AWS and customer-managed environments. Collaborate with implementation and delivery teams to validate builds before deployment to on-premise customers. Oversee testing across development, staging, and UAT environments to ensure high-quality releases. Develop automated test frameworks for APIs, UI, and infrastructure validation (cloud and on-premise). Establish pre-deployment validation checklists for customer-specific builds and configurations. Ensure rigorous regression, performance, and security testing, especially for regulated industries. Coordinate with support and implementation teams to triage field issues and incorporate feedback into QA processes. Develop and track quality KPIs such as defect density, release stability, and field defect rates. Drive continuous improvement in QA practices across CI/CD pipelines, automation, and manual validation efforts. Requirements: Bachelors or Masters in Computer Science, Engineering, or a related field. 10+ years in QA, with 3+ in a leadership role managing both SaaS and on-premise product testing. Strong experience with cloud-native apps (AWS) and packaged software delivered to enterprise customers. Experience in installation and configuration testing for Linux/Windows environments. Expertise in automation tools (e.g., Selenium, Postman, PyTest) and CI/CD (e.g., Jenkins, GitLab). Familiarity with Docker, Kubernetes, and infrastructure as code (e.g., Terraform, CloudFormation). Excellent cross-functional communication, leadership, and problem-solving skills. Preferred Qualifications: AWS Certification (e.g., Solutions Architect, DevOps Engineer). Experience with configuration management tools (e.g., Ansible, Chef) for on-prem deployments. Exposure to compliance testing (e.g., SOC 2, HIPAA) in both cloud and on-premise contexts. Hands-on with monitoring/logging tools like CloudWatch, ELK, or Prometheus. Roles and Responsibilities Team mentoring, Risk Analysis, API Testing, Functional Testing, Cloud Server, Integration Testing, Agile, Database Testing, Complex Data queries