Pursuit Resource Center Support-Senior Associate

Job Description

Manage requests for support related to content, tools and best practice to successful resolution Connect with Subject Matter Resources from other parts of the firm to support more complex queries and requests Respond to basic and semi-complex pursuit queries related to EY including FAQ s Manage the ongoing update of pursuit content in the Self-help library and ensure the user portal is up-to-date and aligns with the latest campaigns and priorities Execute the curation, tagging and adaptation of materials contributed by SMRs Administration and maintenance of Self-help site, sanitizing and tagging of pursuit/proposal materials, archiving outdated materials Responsible for maintaining teamwork Coordinate support services, as required Skills and attributes for success Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to Pursuit self-help Manager and/or Supervisor as and when required Strong analytical skills and the ability to meet tight deadlines which are essential for a fast-paced environment Ability to analyze data and derive conclusions Demonstrate best work practices within department and among other teams Exhibit innovative thinking and flexible approach while managing out-of-scope requests Demonstrates excellent customer support skills including telephone, MS Teams and e-mail support To qualify for the role, you must have Excellent written and oral communication skills in English Prior experience in pursuits/pre-sales/bid management, proposal development, knowledge and content management, project management Commitment to providing exceptional client service and highest quality support Expertise in MS Office, specifically in PowerPoint, Word, Excel and Outlook Team player able to build collaborative relationships with peers and stakeholders Strong attention to detail Ability to work under pressure Ability to adapt to flexible engagement models, working hours, work environments and locations Self-starter and fast learner able to work with minimal supervision Enquiring mindset and desire to continuously improve tools and processes Ideally, you ll also have SharePoint and PowerBI skills Marketing communications, editorial/proof-reading skills Excellent project management and time management skills Technologies and Tools MS Teams PowerBI MS Office tools Sharepoint and OneDrive 3-6 years experience in Bid Management/Pre-Sales/Knowledge and Content Management preferably in a professional services or similar organization Experience working in a cross-border, multi-cultural environment MBA Marketing/International Business preferred