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2.0 - 5.0 years
3 - 6 Lacs
Nagpur, Pune, Aurangabad
Work from Office
We are seeking a dynamic and skilled Application Support Engineer to join our Post Sales team. In this role, you will be the primary point of contact for our customers, ensuring they receive exceptional support and guidance for SOLIDWORKS applications. You will collaborate closely with clients to resolve technical issues, enhance the application experience, and drive customer satisfaction. Role & responsibilities - **Customer Support:** Serve as the main contact for post-sales application support inquiries, addressing technical issues and providing timely resolutions. - **Troubleshooting:** Analyze and diagnose application-related problems through careful investigation and assessment of logs, configurations, and operational workflows. - **Documentation:** Create and maintain documentation, including knowledge base articles, troubleshooting guides, and user manuals to empower customers and enhance team efficiency. - **Collaboration:** Work closely with cross-functional teams, including development, product management, and sales, to facilitate effective solutions and improve application features based on client feedback. - **Training & Onboarding:** Assist in the training of customers on application features, usage best practices, and new functionalities, ensuring a smooth onboarding experience. - **Feedback Loop:** Gather customer feedback and work with product teams to advocate for necessary product improvements and enhancements. - **Incident Management:** Manage and track support tickets in issue tracking systems, ensuring timely follow-up and resolution of cases. - **Report Generation:** Monitor application performance metrics and generate reports for both internal stakeholders and clients to assess application stability and usage. - **Continuous Improvement:** Stay updated on industry trends, tools, and technologies to continuously improve support processes and enhance customer experience. Preferred candidate profile - - Bachelor's degree in Mechanical Engineerg - Strong understanding of SOLIDWORKS - Proficient in troubleshooting SOLIWORKS application issues and performing root cause analysis. - Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users. - Experience with customer relationship management (CRM) tools and support ticketing systems. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Strong problem-solving skills and attention to detail. **Preferred Skills:** -SOLIDWORKS ,3DEXPERIENCE , Mechanical Design, Manufacturing Processes, Engineering Drawings, Material Selection,GDnT, BOM Management. Interested Candidates can share their CV at Jyotsna.Patil@beacon-india.com
Posted 2 months ago
2 - 5 years
7 - 11 Lacs
Bengaluru
Work from Office
Apply now » .buttontext88d8dcea45dcd44d a{ border1px solid transparent; } .buttontext88d8dcea45dcd44d a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } SR R&D/PRODUCT DVL ENGINEER At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity’s R&D/Product Development Engineering Teams conceive original ideas for new products, introduce them into practice. They are responsible for product development, and qualification from market definition through production and release; assist in the qualification of suppliers for new products to ensure suppliers deliver quality parts, materials, and services for new or improved manufacturing processes; conduct feasibility studies, testing on new and modified designs; direct and support detailed design, testing, prototype fabrication and manufacturing ramp. The R&D/Product Development Engineering Teams provide all required product documentation including, but not limited to, Solid Model, 2D/3D production drawings, product specifications, and testing requirements. They create and modify detailed drawings and drafting or conceptual models from layouts, rough sketches or notes and contribute to design modifications to facilitate manufacturing operation or quality of product. Typical fields of expertise includematerials, mechanics and systems, electrical, optics, chemistry, software, automation systems, packaging, testing and measurement, and manufacturing of electrical, mechanical and electronic components, products, and their integration into systems. Required Skills Bachelor’s degree or higher in mechanical engineering. 5 years or more of mechanical engineering product development experience. Engineering experience in connector and cable assembly industry preferred. Participation in full product development cycle from establishing customer requirements to releasing qualified design to production. Demonstrated proficiency in 3D CAD applications, PTC Creo preferred, Ansys SpaceClaim beneficial. Demonstrated proficiency in 3D CAE simulation applications, Ansys preferred. Ability in geometric dimensions and tolerances and tolerance analysis. Detailed understanding of manufacturing processes including stamping, molding, plating, and assembly. Experience in design for manufacturability to address customer requirements including mechanical, environmental, electrical, and cost. Strong interpersonal communication and cross functional teamwork skills. Ability to work in a global environment. Responsibilities Responsible for product development from market definition through production and release. Act as core team member for the mechanical design, leading team as needed. Execute on multiple projects concurrently contributing to technology and product decisions. Participate in customer and supplier communications. Execute on the product development through stages of concept, design, validation and industrialization. Concept new products using engineering tools to create 3D CAD models and work with a cross functional team to jointly refine these concepts into manufacturable, cost-effective product. Perform engineering analysis including mechanical simulations on key features such as spring beams, latches and compliant pins. Create 2D drawing with geometric dimensions and tolerances and conduct tolerance analysis to ensure design intent can be achieved. Write specifications and technical documentation including design objectives, application guidelines, validation test plans, and qualification reports. Coordinate and support creation of engineering prototypes and customer samples, validating features as needed. Work with manufacturing to reconcile dimensionally measured product to 2D drawings. Coordinate validation and qualification testing on product to ensure design objectives are met. Conduct failure analysis as needed using tools such as CT scans, cross sections and tear downs to determine root cause for issues and implement solutions. Maintain engineering documentation and history files. Keep account to the project team on deliverables including honoring timeline commitments Competencies ValuesIntegrity, Accountability, Inclusion, Innovation, Teamwork .videocomponent8ae3a91ad732ccb9 a{ border1px solid transparent; } .videocomponent8ae3a91ad732ccb9 a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } .buttontext13c01d781def3077 a{ border1px solid transparent; } .buttontext13c01d781def3077 a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } Location: Bangalore, KA, IN, 560066 #job-location.job-location-inline {displayinline;} City: Bangalore State: KA Country/Region: IN Travel: 10% to 25% Requisition ID: 132061 Alternative Locations: Function: Engineering & Technology Job Segment Testing, R&D Engineer, Manufacturing Engineer, Drafting, Mechanical Engineer, Technology, Engineering Apply now »
Posted 2 months ago
4 - 6 years
1 - 2 Lacs
Pune
Work from Office
create detailed computer models or drawings of physical components. use computer software to produce 2D and 3D drawings for construction and manufacturing projects. a technical field involving mechanical and structural
Posted 3 months ago
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