Senior Technical Support Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Today, we are a global team of nearly 7,000 individuals with the main objective of creating opportunities for team members to explore, learn, and grow while seeing their ideas come to life. We celebrate the differences that make us who we are and make the work we do possible. As a Technical Support Specialist at PTC, your responsibilities will include providing technical support and advice to customers and partners regarding PLM Software. This involves customization, deployment, and optimization of our PLM applications. You will utilize PTC's case management tool, Salesforce, to log issues, track associated status, and related activities. Your goal will be to meet the high demands of our end customers who use PTC's PLM solutions in a mission-critical environment. To achieve this, you will provide high-quality support services to our customers and partners, minimizing their efforts, eliminating risks, and ensuring the best support experience. Additionally, you will be responsible for creating and publishing knowledge articles for reuse by PTC customers, partners, and employees. We expect you to demonstrate a willingness to be proactive and independently take on new challenges. Your primary working hours will be in the European time zone, but you may need to work in North American hours as part of a rotation program for a short span. Preferred Skills and Knowledge: - Strong capacity and desire to develop personalized customer service and communication skills. - Understanding and relating to customers" needs while effectively managing customer expectations. - Strong background in technical and customer support. Confidence, communication, and interpersonal skills to manage and direct customers during urgent situations. - Desire to learn new skills and work collaboratively with teammates. - Presentation skills to prepare and present technical and functional topics to large or small groups. Technical Requirements: - Strong experience in implementing or supporting Client-Server architecture or Multi-tier applications. - Knowledge of CAD data management tools like PTC Creo, Solidworks, Catia, etc. - Ability to solve analytical problems and document issues, defects, and customer use cases effectively. - Object-Oriented programming background, preferably in Java or C/C++. Understanding of web and web services development, including HTML and XML. - Ability to produce technical communications tailored to different audiences. Preferred Experience: - 3-6 years of hands-on experience or practical knowledge in a related support, services, or software development field. Basic Qualifications: - Bachelor's degree in Mechanical Engineering, Computer Science, Information Systems, Statistics, Mathematics, or similar fields. - Experience working with technically diverse teams. Strong verbal and written communication skills in English required, knowledge of other international languages is a plus. At PTC, we value innovation, work-life balance, and diversity. We believe that diversity of experience and background leads to better ideas and a stronger company. We offer competitive benefits and encourage everyone to bring their unique perspectives to our team. Join us at the frontier of innovation and help transform the world through problem-solving and cutting-edge technologies. If you share our passion for innovation, the PTC experience awaits you. Explore your next career move with us.,