Company DescriptionUTKARSH TRANSMISSIONS PVT LTD (UTL) has been a leading provider of coupling solutions for high volume manufacturing processes and power transmission product distributors since 1985. The company is one of India's largest producers of couplings with a full range of flexible couplings for domestic and export customers. UTL is ISO and ATex certified, emphasizing quality, safety, and workforce engagement in their operations.Role DescriptionThis is a full-time on-site role as an Customer Support/Success located in Satara. Act as the primary point of contact for customers, providing exceptional support for product inquiries, technical assistance, order tracking, and post-sale issues.Respond promptly to customer queries via phone, email, or live chat, ensuring high levels of customer satisfaction.Assist customers in troubleshooting and resolving technical issues with mechanical products.Educate customers about the features, benefits, and proper use of our products to ensure they get the maximum value.Monitor customer accounts to ensure products are meeting performance expectations and resolve any issues proactively.Process customer orders, returns, and exchanges in a timely and efficient manner.Manage customer complaints, working to resolve concerns while ensuring that company policies and standards are met.Track customer feedback and issues, providing insights and recommendations for product improvement and service enhancements.Maintain accurate and detailed records of customer interactions, transactions, and issues in the ERP system.Provide post-sale support to ensure customer satisfaction and help drive long-term relationships and retention.Prepare and deliver customer reports, detailing the status of their orders, products, or ongoing support cases.Support the implementation of customer success strategies aimed at increasing product adoption, usage, and satisfaction.Coordinate with international clients, freight forwarders, and internal departmentsSupport the export process including documentation, shipping, and complianceRequired Skills & Qualifications:MBA in Marketing (mandatory)Diploma in Mechanical Engineering (mandatory)BE - MechanicalSalary: Depend on InterviewJoining: Immediate or as per notice period

Company Description Since 1985, UTL (Utkarsh Transmissions Pvt Ltd) has been a leading provider of coupling solutions for high volume manufacturing processes and power transmission product distributors worldwide. The company is one of India's largest producers of couplings with a full range of flexible couplings to meet the needs of domestic and export customers. UTL is an ISO certified and ATEX certified company, operating with a Quality Policy and management style that prioritizes best practices, health and safety, process planning, and stock inventory programs. Job Title: Design Engineer – Mechanical Qualification: ITI – Draughtsman Mechanical / Fitter with CAD Certification (AutoCAD, SolidWorks, etc.) Experience: 1–3 years (Freshers with CAD training may apply We are seeking a motivated Design Engineer with a background in mechanical manufacturing and ITI certification. The ideal candidate will have experience or training in CAD software and a good understanding of mechanical components and production processes. Key Responsibilities: Prepare detailed 2D and 3D drawings using AutoCAD, SolidWorks, or similar CAD software Assist in the design and development of mechanical components and assemblies Modify existing designs based on feedback or production requirements Work closely with production and quality teams to ensure feasibility and accuracy of designs Maintain and update design documentation, BOMs, and technical records Support prototype development and testing activities Ensure all designs comply with industry standards and customer requirements Requirements: ITI in Draughtsman Mechanical / Fitter / Tool & Die, with CAD certification Proficiency in CAD software (AutoCAD, SolidWorks, etc.) Salary: Depend on Interview How to Apply: Interested candidates are invited to send their resumes and cover letters to 9145003080/hr@utlcoupling.com