Project Manager

Job Description

Job Summary: We are seeking a results-driven and organized Project Manager with extensive experience in managing complex projects within the RCM industry. The ideal candidate will be responsible for planning, executing, and delivering projects on time, within budget, and in line with client expectations. This role requires excellent communication skills, a strong grasp of RCM delivery models, and the ability to manage multiple stakeholders across geographies. Key Responsibilities: Project Planning & Execution: o Define project scope, goals, deliverables, and timelines in collaboration with stakeholders o Develop detailed project plans, allocate resources, and monitor project progress o Ensure projects are delivered on schedule, within scope, and within budget Client Management: o Serve as the primary point of contact for clients during project lifecycle. o Manage client expectations, provide regular updates, and ensure service levels are met o Facilitate smooth client transitions and onboarding for new processes or accounts Team Leadership: o Coordinate with cross-functional teams (operations, quality, training, technology, legal, sales, and marketing ) to ensure project success. o Lead project teams, assign responsibilities, and monitor performance. o Provide coaching and support to team members, fostering a high- performance culture Risk & Issue Management: o Identify potential project risks and develop mitigation plans. o Resolve issues quickly and effectively to minimize project impact Process Improvement: o Identify opportunities to streamline delivery through automation, standardization, or process redesign o Support implementation of Lean, Six Sigma, or other continuous improvement methodologies. Governance & Reporting: o Drive cadence of internal and client-facing governance meetings. o Prepare and present project status reports, dashboards, and escalation summaries Qualifications & Experience: Bachelor s degree in business administration, operations, or related field. MBA is a plus. 6 10 years of total experience, with at least 3 5 years in project management within an RCM environment Proven track record in managing end-to-end RCM projects (transition, transformation, or ongoing operations) PMP, Prince2, or Six Sigma certification preferred Key Skills: Strong project management and organizational skills Excellent communication and stakeholder management Solid understanding of BPO operations, SLA/KPI frameworks, and process documentation Experience working with global clients across time zones Proficient in project tools like MS Project, JIRA, Asana, or similar Ability to drive governance and manage escalations with structure and rigor