Test Manager (Offshore) - Detailed Job Description
Position Overview
The Test Delivery Manager is a critical offshore delivery leadershiprole responsible for managing end-to-end testing operations, coordinatingdistributed teams, and ensuring seamless delivery of quality software products.This role bridges the gap between onshore stakeholders and offshore testingteams while maintaining high standards of delivery excellence and clientsatisfaction.
Key Responsibilities
Team Management & Coordination
- Lead and manage offshore testing teams ranging from 10-50+ members across multiple projects and portfolios
- Establish team structures, roles, and responsibilities to optimize delivery efficiency
- Conduct regular team meetings, stand-ups, and retrospectives to ensure alignment and continuous improvement
- Manage team performance through goal setting, regular feedback, and performance reviews
- Foster a collaborative team culture that promotes knowledge sharing and professional development
- Handle team conflicts, escalations, and performance issues with appropriate resolution strategies
- Coordinate with HR for hiring, onboarding, and retention of testing professionals
- Implement cross-training programs to ensure team flexibility and knowledge distribution
End-to-End Test Delivery Oversight
- Own complete accountability for testing deliverables across multiple concurrent projects
- Establish and maintain delivery timelines, milestones, and quality gates
- Coordinate testing activities across different phases including unit, integration, system, and acceptance testing
- Manage test environment provisioning, data setup, and infrastructure requirements
- Oversee defect lifecycle management from identification through resolution and closure
- Ensure proper handoffs between testing phases and coordinate with deployment teams
- Monitor and track testing progress against planned schedules and adjust resources as needed
- Implement risk mitigation strategies for delivery challenges and timeline pressures
Close Coordination with Product Owners and Scrum Teams
- Participate actively in Agile ceremonies including sprint planning, daily standups, and retrospectives
- Collaborate with Product Owners to understand business requirements and acceptance criteria
- Work closely with Scrum Masters to ensure testing activities are properly integrated into sprint cycles
- Provide testing estimates and capacity planning input for sprint and release planning
- Ensure clear communication of testing dependencies and blockers to development teams
- Facilitate three-amigos sessions (BA, Developer, Tester) for requirement clarification
- Coordinate with multiple Scrum teams to manage cross-team dependencies and integration points
- Provide regular updates on testing progress and quality metrics to Product Owners
Resource Planning & Allocation
- Develop comprehensive resource plans based on project requirements, timelines, and complexity
- Optimize resource utilization across multiple projects while maintaining quality standards
- Manage skill-based resource allocation to match team members with appropriate project requirements
- Plan for resource scaling up or down based on project phases and delivery timelines
- Coordinate with talent acquisition teams for additional resource requirements
- Manage resource conflicts and priorities across competing project demands
- Implement resource forecasting models to anticipate future capacity needs
- Create backup and contingency plans for critical resource dependencies
Client Communication and Escalation Management
- Serve as primary point of contact for onshore clients and stakeholders for testing-related matters
- Conduct regular client calls, status meetings, and delivery reviews
- Prepare and present comprehensive testing reports, metrics, and dashboards to client stakeholders
- Manage client expectations regarding delivery timelines, quality standards, and resource constraints
- Handle escalations professionally and work collaboratively toward resolution
- Proactively communicate risks, issues, and mitigation strategies to prevent surprises
- Coordinate with account management and sales teams for contract-related discussions
- Ensure client satisfaction through consistent delivery excellence and transparent communication
Quality Metrics & Reporting
- Define and implement comprehensive quality metrics framework aligned with client expectations
- Create automated dashboards and reporting systems for real-time visibility into testing progress
- Track key performance indicators including defect density, test coverage, execution progress, and team productivity
- Generate regular status reports for internal leadership and client stakeholders
- Conduct quality assessments and trend analysis to identify improvement opportunities
- Implement predictive analytics to forecast delivery risks and quality outcomes
- Establish benchmarking practices to compare performance against industry standards
- Create executive summary reports highlighting key achievements, challenges, and recommendations
Continuous Improvement
- Lead kaizen initiatives and process improvement programs within the testing organization
- Implement best practices and lessons learned from previous projects and industry standards
- Coordinate with Center of Excellence teams to adopt new tools, techniques, and methodologies
- Facilitate retrospectives and post-project reviews to capture improvement opportunities
- Drive automation initiatives to improve efficiency and reduce manual testing efforts
- Establish knowledge management systems to capture and share best practices
- Mentor team members and create development pathways for career advancement
- Stay current with industry trends and emerging technologies in software testing
Required Qualifications
Technical Skills
- 10+ years of experience in software testing with at least 3 years in delivery management roles
- Strong understanding of Agile and DevOps methodologies
- Proficiency in test management tools (ALM, Jira, TestRail, etc.)
- Knowledge of automation frameworks and CI/CD integration
- Understanding of various testing types including functional, performance, security, and accessibility
- Experience with cloud platforms and modern application architectures
Leadership & Management
- Proven track record of managing large offshore teams (15+ members)
- Strong leadership skills with ability to motivate and develop team members
- Excellent communication skills for client-facing interactions and team management
- Experience in resource planning, budgeting, and capacity management
- Conflict resolution and escalation management capabilities
- Cross-cultural communication skills for working with global teams
Business Acumen
- Understanding of project economics, cost management, and profitability metrics
- Experience in client relationship management and stakeholder engagement
- Knowledge of contract management and SLA compliance
- Ability to translate business requirements into testing strategies
- Understanding of industry-specific compliance and regulatory requirements
Preferred Qualifications
- Bachelors degree in Engineering, Computer Science, or related field
- Professional certifications such as PMP, Scrum Master, or ISTQB
- Experience with offshore delivery models and cultural awareness training
- Knowledge of multiple industry domains (BFSI, Healthcare, Retail, etc.)
- Experience with digital transformation and modernization projects
About Trianz
Trianz is a leading-edge technology platforms and services company that accelerates digital transformations in data & analytics, digital experiences, cloud infrastructure, and security. The companys IP Led Transformations vision, strategy, and business models are based on insights from a recent global study spanning 20+ industries and 5000+ companies worldwide. Trianz believes that companies around the world face three challenges in their digital transformation journeys - shrinking time to transform due to competition & AI, lack of digital-ready talent, and uncertain economic conditions. To help clients leapfrog over these challenges, Trianz has built IP and platforms that have transformed the adoption of the cloud, data, analytics & insights AI.
Trianz platforms are changing the way companies approach various transformation disciplines:
- Concierto:
A fully automated platform to Migrate, Manage, and Maximize the multi & hybrid cloud. A zero code and SaaS platform, Concierto allows teams to migrate to AWS, Azure, and GCP and manage them efficiently from a single pane of glass. Visit Learn more about Concierto
- Avrio
Avrio is an enterprise AI-powered data platform that empowers companies to leverage their data and drive intelligent decision-making at scale.Avrio generates real-time analytics, insights, opportunities, risks, and recommendations from all your data through intuitive conversations. Avrio is purpose-built to accelerate digital transformation by streamlining complex processes, reducing costs, and speeding up delivery of insights.
- Pulse:
Recognizing that workforces will be distributed, mobile, and fluid, Trianz has built a future of work digital workplace platform called Pulse. Visit Learn more about Pulse
Equal Employment Opportunity
Trianz is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veterans (except in those special circumstances permitted or mandated by law).
Trianz Privacy Notice
Trianz respects your privacy and wants to ensure we comply with the applicable Data Privacy Regulations as per local regulators laws. Please review our privacy policy at Learn more
