Project Manager

Job Description

TELUS International is looking for a new Project Manager to join our Artificial Intelligence team . This role is client-facing, results-driven, innovative, and driving profitable growth. Job Duties ● Engage with customers to understand customer business requests and lead teams to execute on defined solutions across service offerings. ● Support as a key interface with clients at the stage of the sales cycle, provide thought solutions, craft solutions and provide support to Sales ● Work with Program Managers to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking, and automation across of service deliveries. Responsibilities ● Develop and write project plans. ● Create and manage the global project schedule, liaising with all production team members to ensure viability and commitment. ● Execution of large-scale projects with medium to high complexity. ● Provide project training and technical guidance to project team members. ● Drive project timelines and budget to completion and within the estimated scope and established production. ● Budget and provide timely and accurate forecasts of our expected revenue with appropriate highlighting of risk. ● Develop and maintain a high level of knowledge of the company as well as industry products and solutions. ● Balance work among team members according to skills and individual workload. ● In conjunction with the project team, analyze potential risks and drive the creation of the project plan, ensuring that contingency is incorporated. ● Other duties as assigned by the supervisor to support business development, internal projects/initiatives, and organization of the team and processes. Qualifications/Skills ● Must be familiar with managing complex projects ● Must have a thorough understanding of basic financial concepts, Gross Margin, Budgets, etc. ● Excellent proven project management and organizational skills. ● Ability to build financial models to demonstrate financial ROI. ● Knowledge of key sales processes and tools. ● Client relationship management experience. ● A self-starter who can effectively work within a strong team culture. ● Previous experience in Linguistics or Computational Linguistics or other related areas with experience in machine learning is a plus ● Strong communication skills. ● Thrives on working in cross-functional teams, communicating with development, professional services, program management and product management. ● Able to analyze new and changing scenarios and adapt the workflow to the new requirements. ● Flexible, imaginative, positive thinking, multi-tasking, proactive and solution-oriented. ● Ability to work in a multicultural global environment Show more Show less