In This Role, Your Responsibilities Will Be:
- Develop the project plan, proactively manage the order, coordinate with all relevant internal and external partners to manage all aspects of orders to meet customer s expectations and internal important metrics.
- Ensuring customer specifications are met, provide technical and application support for customer inquiries.
- Minimize exposure to penalties, familiar with contract, law, and regulations.
- Work to ensure costs are managed and wherever possible, that still allows the project to meet customer requirements, action should be taken to avoid costs.
- Provide timely updates and accurate status reports throughout the entire order process to both internal and external partners.
- Coordinate with vendors, factories, purchasing department, other functional teams, and review BI reports to get order status and support prioritization.
- Manage customer s change orders, update ERP systems appropriately.
- Ensure customer s orders booked timely and accurately in ERP systems, coordinate with relevant partners to release all the necessary holds.
- Resolve all issues relate to the orders timely and appropriately to meet customer s expectations and internal important metrics.
- Being a gate keeper to ensure customer s orders are align with Emerson booking, Trade Compliance, Due Diligence, and other necessary policies set forth.
- Support all necessary month end closing activities.
- Coordinate with internal partners and customers to support the resolution of customer, finance, quality, billing, and other order related issues.
- Submit customers required documents timely through ERP system.
- Coordinate with relevant partners to arrange and release the shipment timely, ensure invoice customer accordingly and accurately.
- Archive all necessary documents and support for both internal and external audits.
- Ensure timely and accurate update of data on various Emerson business software and systems.
- Work with subject matter expert to respond to customer inquiries timely.
- Any other necessary activities need to be done to meet the business s needs and objectives.
Who You Are:
You adjust communication content and style to meet the needs of diverse partners. You always keep the end in sight; puts in extra effort to meet deadlines. You facilitate an open dialogue with a wide variety of contributors and partners.
For This Role, You Will Need:
- Degree in Engineering, Business, or related field.
- Minimum 2 years experience in a project manager role within the industrial space
- Effective communication, negotiation, and influencing skills.
- Self-starting and action-oriented.
- Ability to comprehend technical details/technical literacy.
- Ability to multitask and manage competing priorities.
Preferred Qualifications That Set You Apart:
- Proficient in a variety of software programs, including customer relationship management and ERP software.
- Proficiency in both SAP and Oracle will be an advantage.
- Ability to comprehend technical specifications.
- Ability to adapt in changes and fast-paced working environment, can work under the pressure and patient and resilient.
Our Culture & Commitment to You
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