project manager

Key Responsibilities

Customer-Facing Projects

Lead end-to-end execution of enterprise onboarding, WhatsApp rollouts, CRM/ERP/API integrations, and workflow deployments.

Liaise between internal teams (Sales, CS, Product, Engineering) to meet customer milestones and success metrics.

Build and manage project plans, timelines, risk logs, and stakeholder matrices.

Serve as the main point of contact for clients regarding project scope, delivery timelines and expectations.

Track and report implementation progress while ensuring accountability across functions.

Internal Strategic Projects

Lead cross-functional initiatives such as new product module launches, compliance rollouts, internal tooling, and GTM process improvements.

Define project scope, resource allocation, success metrics, and documentation.

Conduct structured stand-ups, status reviews, and retrospectives with relevant stakeholders.

Proactively identify process inefficiencies and drive continuous improvement.Execution & Reporting

Set up and maintain project tracking systems (ClickUp, Asana, Jira, or equivalents).

Identify blockers early, resolve or escalate as needed, and maintain momentum.

Deliver clear and timely updates to leadership regarding project health, risks, and mitigation steps.

Requirements

3 6 years of project management experience, preferably in a SaaS, CX tech, or enterprise B2B environment.

Proven success working with cross-functional teams, including engineering, product, and customer-facing departments.

Strong grasp of SaaS customer lifecycles and enterprise client management.

Excellent communication, coordination, and documentation skills.

Proficiency with tools like Gantt charts, RACI matrices, Slack, and project management platforms.

Comfortable working with technical concepts (APIs, CRM tools, automation workflows).

PMP, Scrum, or Agile certifications are a plus.

Nice to Have

Experience working with the WhatsApp Business API or similar messaging infrastructure.

Exposure to BFSI, real estate, or large-scale enterprise sales projects.

Familiarity with CRMs like Zoho, Salesforce, or LeadSquared.