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Digile
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Project Manager – Application Support

Project Manager – Application Support

Digile

12 years

0 Lacs

bengaluru karnataka india

Posted:1 month ago| Platform:

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Skills Required

support service drive analysis development governance reporting itil servicenow splunk appdynamics management certification aws azure devops

Work Mode

On-site

Job Type

Full Time

Job Description

Project Manager – Application Support

Location:

Experience:

Mode:

Application Support & Service Management

Key Responsibilities

Lead
application support operations
across L1, L2, and L3.
Manage
incidents, service requests, and problem tickets
ensuring SLA compliance.
Drive
root cause analysis (RCA)
and implement process improvements.
Collaborate with
business, infra, and development teams
for faster issue resolution.
Oversee
change requests, releases, and vendor engagements
.
Conduct
governance meetings, reporting, and stakeholder updates
.
Track
KPIs & metrics
to ensure application stability.

What We’re Looking For

Application / Production Support

ITIL processes

global support teams

ServiceNow, Splunk, AppDynamics, Dynatrace

stakeholder management & leadership

✔ PMP / Prince2 / ITIL certification (preferred).

Nice to Have

Cloud (AWS/Azure/GCP)

dhanya.girish@digile.com

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