Your key responsibilities
- Job Summary The primary purpose of this role is to act as the first point of contact for associates, including managers, and non-associates contacting the HR service center. Answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of service center processes. Uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the contact center. Key
- Serve as a first point-of-contact through telephonic, electronic (case, text, chat), interaction channels for current and former Lowe s employees, regarding questions related to portal navigation and HR/ Payroll policies and procedures.
- Answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance.
- Uses a case management tool for recording and administering requests and may assist other service center employees with opening, recording, processing, or closing cases in the tool.
- May seek guidance or transfer more complex and/or confidential inquiries/requests to the Supervisor or Manager.
- Assure information is complete, accurate, and approved by appropriate superior.
- Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing (e.g., mail) and other duties as assigned.
- May assist with basic transactions as assigned according to proper procedure, policy, and direction.
- Assist Senior Representatives, Supervisors and Managers with day-to-day execution of duties and support the team regarding proper procedures, policies, and requirements.
- Assist the HR supervisor with establishing and improving upon defined HR procedures and processing methods to efficiently and accurately meet production and performance goals.
- Monitor and evaluate HR transaction work flow and volume in order to meet individual and overall production and performance goals.
Skills and attributes
To qualify for the role you must have
Qualification
- Bachelor of Business Administration
- Bachelor of Computer Applications
- Bachelor of Commerce
- Bachelor of Arts in English Literature
- Bachelor of Architecture
Experience
People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.
