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Program Sucess Manager

Program Sucess Manager

Kidvento

2 - 7 years

50 - 60 Lacs

vijayawada

Posted:Just now| Platform:

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Skills Required

training usage relationship building research management programme implementation analytics monitoring crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Usage & Outcomes: Monitor program implementation, identify and address usage issues, and track student progress toward learning goals with our partner schools.

Support & Guidance: Provide ongoing support to School Implementation Officers (SIOs) on using the program effectively and achieving desired outcomes.

School Development:

Launch & Growth: Lead smooth program onboarding, training, and ongoing support for schools, maximizing program usage for impactful learning outcomes.

Relationship Building: Cultivate strong connections with school leaders, administrators, and SIOs, understanding their needs and building trust through active communication.

Program Support:

Customer Success: Manage individual school accounts, proactively address concerns using CRM tools, and ensure overall satisfaction with the program.

Data & Insights: Collect and analyze data from various sources (feedback, usage, etc.) to identify trends and opportunities for program improvement.

School retention: Aim for a positive Net Promoter Score (NPS) and maintain a 95% retention rate by spearheading renewal processes.

Skills and Abilities:

Leadership: Proven ability to lead, motivate, and inspire, driving teams to achieve program goals across multiple schools in the cluster.

Communication: Masterful communicator, connecting effectively with diverse stakeholders and fostering collaboration.

Operations: Ensures smooth program implementation, proactively solving challenges and optimising processes.

Academic Support: Passionate about student success, providing impactful academic support and guidance.

Data-Driven: Leverages data and analytics to make informed decisions and improve outcomes.

Adaptability: Thrives in dynamic environments, exhibiting flexibility and adjusting to new challenges.

Experience:

2+ years of experience. Candidate with academic operations experience preferred.

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Program Sucess Manager