Program Specialist III

2 - 4 years

0 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

Remote

Job Type

Full Time

Job Description

About the Role

Program & Site Specialist

IndiaSA CommOps team

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

  1. Manage site performance

    by tracking hourly/daily/weekly KPIs, identifying trends, and driving root-cause analysis for improvement.
  2. Partner with vendors and internal teams to ensure

    consistent communication, accountability, and quality

    across sites.
  3. Collaborate with cross-functional teams to

    streamline workflows and improve process efficiency

    through documentation and system enhancements.
  4. Provide

    data-driven insights and recommendations

    to improve performance, reduce costs, and elevate customer experience.
  5. Own and execute driver-facing programs

    from ideation to deployment, ensuring alignment with business goals and operational scalability.
  6. Support new initiatives, pilots, and process rollouts across INSA markets with strong project management discipline.
  7. Build and maintain program documentation to ensure clarity, consistency, and scalability.

---- Basic Qualifications ----

  1. 2-3 years of experience in

    Program Management, Vendor Operations, or Process Excellence

    roles.
  2. Strong analytical and problem-solving skills with experience in performance tracking, KPI management, and data interpretation.
  3. Proven ability to manage multiple projects simultaneously and work effectively in cross-functional environments.
  4. Excellent communication and stakeholder management skills, with the ability to influence without authority.
  5. Comfort operating in a fast-paced, dynamic environment with a bias for action and ownership.
  6. Proficiency in tools like Excel, Google Sheets, and project management platforms is a plus.

---- Preferred Qualifications ----

  1. Strong understanding of

    Uber's products, operations, and business landscape

    in the India market.
  2. Prior experience in

    customer experience delivery

    , preferably within Uber or similar fast-paced environments.
  3. Proficiency in the

    Google Workspace suite

    (Slides, Sheets, Docs) with advanced presentation and storytelling skills.
  4. Demonstrated ability to

    design and deliver impactful presentations

    that effectively communicate insights and strategy.
  5. Proven experience in

    project coordination

    , managing multiple stakeholders and timelines.
  6. Hands-on experience in

    data analysis

    , translating insights into actionable recommendations.
  7. Familiarity with

    contact center operations

    , including performance management and vendor relationship oversight.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

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