Program Specialist III

2 - 6 years

0 Lacs

Posted:5 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Program Specialist at Uber's IndiaSA CommOps team, you will play a crucial role in ensuring efficiency and productivity within a multi-dimensional team. Your responsibilities will include ideation, documentation, deployment, and the creation of efficient, scalable systems. Your ability to work closely with various cross-functional regional stakeholders such as Ops, Legal, Comms, Policy, and City teams will be essential in bringing products and strategies to life in the market. Your key responsibilities will include: - Managing regional support operations with a team size of 15-25, driving high levels of productivity and efficiency - Ensuring resolution quality by designing and scaling internal processes across various channels and modalities - Partnering with internal cross-functional stakeholders to understand customer and business challenges and translate them into clear actionables - Securing on-time project completion with a focus on quality and service improvements, data analytics, migrations, and process standardization - Adapting and localizing initiatives to align with regional strategy, taking into account local specifics and culture - Tracking progress, understanding dependencies, communicating status to upper management, and facilitating schedules for meetings - Proactively working to remove obstacles, managing issue escalations, and providing support to teams balancing competing priorities - Utilizing analytical skills to solve problems that may arise during daily operations Basic qualifications required for this role: - Bachelor's Degree or equivalent professional qualification - 2-4 years of experience as a program manager/Ops associate in consumer-facing roles - Team management skills to develop strategies and foster a creative work environment - Excellent written and verbal communication skills, proficiency in English and regional language - Proficiency in Tamil language is a must Preferred qualifications include: - Creativity and conceptual thinking - Strong stakeholder management skills and comfort with ambiguity - Excellent organizational skills for multitasking in a fast-paced environment - Problem-solving abilities and a passion for learning new skills Uber's mission is to reimagine the way the world moves, and as part of the team, you will contribute to real-world impact and progress. The company values bold ideas, growth through challenges, and speed in driving progress. Your role will be crucial in moving the world forward together. Please note that Uber expects employees to spend at least half of their work time in the assigned office, unless approved for full remote work. Accommodations may be available based on applicable law or individual circumstances. For further information or accommodation requests, please reach out to accommodations@uber.com.,

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Uber logo
Uber

Technology, Information and Internet

San Francisco California

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