Program Manager- CX4

The Program Manager, Digital Products position based in Gurugram, Haryana, India, is a crucial role responsible for overseeing various interconnected projects within a digital product portfolio. This role plays a key part in ensuring the strategic alignment and successful delivery of innovative digital solutions. With over 8 years of experience in Program Management, including at least 3-5 years managing complex software or digital product development programs, the successful candidate will lead the execution of the Digital Products portfolio. As a Program Manager, you will define the program's scope, objectives, and key results (OKRs) for digital product initiatives. You will collaborate with diverse teams such as Product Management, Engineering, UX/UI Design, QA, Security, and Business Stakeholders to ensure cross-functional coordination. Developing and maintaining a comprehensive program roadmap, identifying key milestones, dependencies, and critical paths will be a crucial aspect of the role. Proactively identifying, assessing, and mitigating program-level risks and inter-project dependencies will be essential, utilizing tools like Jira for tracking and Kendis for visual dependency mapping. Managing program budgets, tracking expenditures, and reporting on financial performance will also be part of your responsibilities. Establishing clear and consistent communication channels with all internal and external stakeholders, providing regular updates on program status, challenges, and successes, is a key requirement. Additionally, you will champion and implement best practices in program management, particularly within Agile/Scrum frameworks, to optimize delivery efficiency and predictability. The ideal candidate will hold a Bachelor's degree in computer science, Engineering, Business Administration, or a related field, with a preference for a Master's degree. Certification such as PMP, PgMP, or SAFe and familiarity with cloud platforms (e.g., Azure, AWS, GCP) and DevSecOps practices would be advantageous. Strong leadership, communication, negotiation, and interpersonal skills, along with the ability to navigate ambiguity and drive clarity in fast-paced, evolving environments, are essential for success in this role.,