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Program Manager

Program Manager

Cushman & Wakefield

5 - 8 years

11 - 16 Lacs

gurugram

Posted:14 hours ago| Platform:

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Skills Required

customer satisfaction nps salesforce b2b customer satisfaction metrics administration crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role focuses on strategizing and overseeing program initiatives aligned with organizational goals, ensuring quality, performance, and budget efficiency.It involves managing cross-functional teams and projects, developing evaluation protocols, and driving improvements through data-driven insights and ROI monitoring.Key responsibilities include coordinating with analysts and stakeholders, mitigating risks, optimizing customer retention strategies, and implementing customer satisfaction metrics like NPS.

About the Role:

Objectives of this role

Strategize, implement, and maintain program initiatives that adhere to organizational objectives
Develop program assessment protocols for evaluation and improvement
Maintain organizational standards of satisfaction, quality, and performance
Oversee multiple project teams, ensuring program goals are reached
Manage budget and funding channels for maximum productivity

Responsibilities

Work closely with Data analysts, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives
Manage program and project teams for optimal return on investment through cross-project initiatives
Identify key requirements for cross-functional teams and external vendors
Monitor ROI on initiatives being drive to enhance and retain revenue from the existing customer base
Work with other program managers to identify risks and opportunities across multiple projects within the department
Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
Manage the implementation of NPS at various touchpoints in the customer journey

About You:

Post Graduation (or equivalent) in business administration or related field
Strong working knowledge of Salesforce CRM software
Prior experience in a B2B selling environment.

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Program Manager