Program Manager, Broken Variation

Amazon

1 - 14 years

20 - 25 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

business services rca root cause analysis automation project management process improvement machine learning customer experience stakeholder management sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

The individual would have targets on process standardization, automation and business metrics.
Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams working with him/her. Bachelors degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience in defining and implementing process improvement initiatives using data and metrics
Experience defining program requirements and using data and metrics to determine improvements Experience in driving end to end delivery, and communicating results to senior leadership
Experience leading process improvements
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Experience managing teams

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