Job
Description
Program Manager with Business Analysis Experience We are seeking an experienced Program Manager with a strong background in business analysis and project management , ideally within the B2B commerce domain. The successful candidate will lead digital initiatives focused on optimizing Order-to-Cash processes for our retail client, playing a dual role in facilitating agile practices and translating business needs into actionable project outcomes. Key Responsibilities: Develop a strong understanding of business requirements, stakeholder expectations, and priorities to effectively guide teams toward meeting project goals Conduct business analysis activities such as stakeholder interviews, requirement gathering, documentation (BRDs, user stories, acceptance criteria), and gap analysis Act as a liaison between business and technical teams to ensure alignment on project objectives and deliverables Lead Scrum ceremonies (daily stand-ups, sprint planning, retrospectives, etc.) and support the agile team in removing blockers Drive collaboration across cross-functional teams to deliver solutions that meet business needs Prepare and deliver clear and concise project updates, dashboards, and weekly status reports for stakeholders Identify risks and formulate mitigation strategies to ensure timely and high-quality project delivery Coordinate closely with clients and internal teams to manage expectations and resolve concerns proactively Promote a culture of agility and continuous improvement through the implementation of best practices and lessons learned Recommend and implement tools or technologies to improve delivery speed, efficiency, and quality Qualifications: 10+ years of experience in Project / Program Management and Business Analysis , preferably in digital transformation or B2B commerce projects Deep understanding of Agile methodologies , with strong proficiency in Scrum practices Experience conducting business analysis, including requirements elicitation, process modeling, and stakeholder management Proficient with project management and documentation tools such as JIRA , Confluence , MS Excel , and Visio Excellent interpersonal and communication skills with a strong customer-focused mindset Ability to manage diverse, cross-functional teams across global time zones Proven track record of client-facing roles, stakeholder engagement, and managing project deliverables Preferred Skills: Hands-on experience with Order-to-Cash (O2C) processes Understanding of current trends and emerging technologies in the digital commerce space Strong analytical thinking and problem-solving skills
