Program Manager - Application Development

• Specialized in overcoming resistance to change and helping organizations achieve their Agile goals.
• Able to guide teams in driving the change management projects or requirements.

Customer Management:

• Specialized knowledge of customers' business domain and technology suite.
• Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions.

Delivery Management:

• Specialized knowledge of deal modeling, commercial and pricing models.
• Create an integrated pricing model across service lines.
• Guide team members to apply pricing techniques.
• Grow the account, forecast revenues and analyze complex internal reports.
• Manage at least 1 complex account (>10m) or multiple small account independently.

Domain/ Industry Knowledge:

• Specialized knowledge of customers' business processes and relevant technology platform or product.
• Able to forecast business requirements and market trends, manage project issues, and validate customer strategy roadmap.

Product/Technology Knowledge:

• In-depth knowledge of platform/product and associated technologies.
• Review various product-specific solutions for a specific project/client/organization and conduct product demos, walkthroughs and presentations to prospects if required.

Profitability Management:

• In-depth proficiency in profitability and cost management.
• Can analyze project financial data, identify trends, and proactively address budgetary issues.
• Have deep understanding of cost drivers and can provide accurate cost forecasts.
• Look for opportunities to optimize costs and enhance profitability.

Project Management:

• Extensive experience in managing projects and can handle complex projects with minimal supervision.
• Deep understanding of project management concepts and methodologies and can apply them effectively to achieve project goals.

Scheduling and Resource Planning:

• Prepare independent global delivery models covering skill levels, skill mix and onsite/offshore work allocation.
• Create an accurate resource planfor people, space and infrastructure for the given requirements.
• Forecast people and skill requirements to align with plans.
• Optimize the schedule for complex projects.

Service Support and Maintenance:

• Plan and execute transition for large/ complex activities.
• Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process.
• Optimize resource utilization based on demand from customers.
• Select and define SLAs; track service levels and analyze impact of SLA on complex processes and deliverables.

Risk Management:

• Specialized level of expertise in risk management.
• Proactively identify risks, assess their probability and impact, and develop comprehensive risk management plans.
• Effectively communicate risk-related information to stakeholders, recommend appropriate risk response strategies, and monitor risk throughout the project lifecycle to maximize results and meet deadlines.