Program Manager

Key Responsibilities:

Project Program Coordination:

• Lead end-to-end planning, execution, and delivery of key initiatives.
• Define goals, timelines, stakeholders, and deliverables keeping everything organized and moving forward.
• Manage day-to-day project operations including tracking progress, surfacing risks, andensuring alignment across teams.
• Support the transition of training content, systems, and workflows as part of large-scale operational changes, including platform migrations.

• Cross-Functional Collaboration:

• Act as a central point of contact, working with teams across content, platforms, operations, and customer support.
• Facilitate communication and alignment across stakeholders, ensuring everyone understands goals, responsibilities, and timelines.
• Build relationships and foster a collaborative environment. Operational Process Development:
• Help design, document, and improve processes that support the delivery and management of training programs and content.
• Support the development of new operational workflows to align with changes in systems and tools, such as content access, purchasing, and user provisioning.
• Identify gaps or ineciencies in how we work and propose solutions that improve consistency, quality, or scalability.
• Support readiness activities like training, documentation, and communications to ensure
• proper change management and team awareness.

• Strategic Support Flexibility:

• Maintain a high-level view of ongoing work, ensuring alignment with broader learning and enablement goals.
• Jump in to lead or support additional projects as priorities shift or new opportunities arise.
• Bring a problem-solving mindset to evolving team needs and business requirements.

Requirements:

• 5+ years of project or program management experience, ideally in learning, enablement, or business operations.
• Strong organizational and communication skills - you excel at creating structure and keeping people informed.
• Experience working cross-functionally with multiple stakeholders and departments.
• Strong interpersonal skills with the ability to build relationships and influence without authority.
• Comfortable managing several moving parts and adapting quickly to change.
• Self-starter with the ability to work independently while also supporting team efforts.
• Familiarity with tools like Google Workspace, project trackers (e.g., Asana, Smartsheet, Trello), and content or learning systems is a plus.
• Bonus: Experience in customer education, training operations, or content management.