Program Manager AI Training & Learning Operations

Program Manager AI Training & Learning Operations

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Role Summary

Program Manager AI Training & Learning Operations

This person ensures smooth execution of:

• AI courses
• College programs (HIT, engineering colleges, universities)
• Corporate training
• AI skill-based modules
• Weekly workshops & bootcamps
• AI certification programs
• Student onboarding, engagement & community

This is an operations + coordination + delivery + management role.

Key Responsibilities

1. Program Planning & Execution

• Plan and manage all course schedules and delivery timelines
• Coordinate with trainers, instructors, content creators, and video team
• Ensure all lessons, assignments, and materials are ready on time
• Manage student groups for colleges, corporates, and online batches

2. Student & Client Management

• Manage student onboarding and communication
• Handle queries via WhatsApp, Email, Telegram, LMS chat
• Ensure high engagement and timely completion
• Coordinate with college authorities ( universities, schools)
• Provide weekly reports to clients and internal stakeholders

3. Trainer Coordination

• Work with internal and external trainers (SAP, AI, BI, No-code)
• Arrange training sessions, labs, Zoom events, and workshops
• Maintain trainer schedules and feedback loops
• Ensure trainers follow structured curriculum

4. LMS & Platform Operations

• Upload courses, manage modules, assessments, certificates
• Ensure smooth functioning of LMS (Lovable/Webflow/custom)
• Test modules before launch
• Track progress of learners
• Coordinate with AI Web Developer for updates

5. Certification & Assessments

• Manage exam schedules
• Ensure quizzes, assignments, tests are published on time
• Oversee certification logic (automated or manual)
• Validate final scores, generate certificates
• Handle re-assessment requests

6. Communication & Automation Support

Work with automation team (n8n / Zapier / Make) to:

• Set up student onboarding flows
• Auto reminders for classes, due dates, tests
• Send weekly performance summaries
• Manage WhatsApp broadcast lists
• Automate community updates across Telegram/Discord

7. Quality & Student Experience

• Collect and analyze feedback
• Improve course flow, delivery, format
• Solve student issues quickly
• Ensure 90%+ learner satisfaction
• Maintain high engagement metrics

8. Reporting & Documentation

• Weekly dashboards for management
• Monthly program reports
• Issue logs, trainer performance logs
• Course success metrics
• Completion rates, feedback summaries

Mandatory Skills

• Strong organizational and operational skills
• Excellent communication skills (students + management + clients)
• Experience in EdTech / Training / Colleges / Bootcamps
• Understanding of AI tools (ChatGPT, Gemini, Claude)
• Familiarity with LMS platforms
• Ability to manage multiple training programs simultaneously
• Comfortable with WhatsApp, Telegram, Zoom, Google Meet
• Coordination experience with cross-functional teams

Good-to-Have Skills

• Knowledge of n8n / Zapier workflows
• Basic video editing (optional)
• Power BI or Excel (for reporting)
• Experience handling student communities
• Technical knowledge (AI, SAP, BI, Cloud even basic understanding)
• Experience in corporate training operations

Soft Skills

• High ownership
• Patience with learners
• Strong attention to detail
• Fast problem-solving
• Multitasking under pressure
• Positive, friendly communication
• Ability to manage large audience batches

Why Join Us

• Lead AI learning programs for thousands of students
• Work directly with top institutes like HIT and corporates
• Build Indias fastest-growing AI education ecosystem
• High visibility, high-growth role
• Opportunity to scale into Training Head / Delivery Head role