Job
Description
RBS ACES (Amazon Customer Excellence Systems) team aspires to build the culture for RBS to work backwards and solve problems in structured way to improve their Customer, Brand and Employee experiences and reduce cost. To achieve this vision, ACES team drives various programs such as Kaizen, Lean Six Sigma, CXBR, Innovation etc., We also strive to build data analytics and problem-solving capabilities in RBS. This role will be part of the Central ACES Team in RBS and responsible to achieve this vision along with us. We are looking for a program manager who is an expert in Lean Six Sigma, to work with multiple stakeholder s WW across different levels and drive continuous improvement initiatives in RBS. A person in this role should be an expert in delivering results, earning trust of stakeholders, diving deep into problems, inventing and simplifying. 1.Engage with leadership and diversified stakeholder groups to identify and solve complex, ambiguous, high impact business problems that span within and outside the scope of RBS 2. Own lifecycle of high impact programs, work with internal and external senior stakeholders and deliver 3.Dive deep into technical and operational details of the business (e.g., key dependencies, business drivers/KPIs, develop actionable business insights, etc.) 4.Own the design, development, and maintenance of reports, analysis and dashboards to drive performance. 5.Conduct org level events as part of the programs owned 6.Organize workshops with businesses to identify strategy and initiate projects. Review ACES performance, drive actions and deliver results. 7.Provide consultation/feedback to project leaders, and create platforms for learners to continuously engage in ACES methodologies. About the team Retail Business Services (RBS) vision is to accelerate Amazon s flywheel by improving customer and brands experience across WW Amazon stores and lower the cost of doing business for Amazon. The RBS ACES team drives continuous improvement through Lean/YB/GB/BB projects, foster innovation through Kaizen and Innovista, inculcate working backwards through CXBR and solve complex, ambiguous and high impact problems for Amazon RBS. - 5+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - Certified Lean Six Sigma Black Belt or Master Black Belt with adequate working knowledge of Minitab or other statistical software - Experience identifying and resolving complex issues - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
