Technical Project Manager

PROJECT MANAGER

We're a SaaS platform that powers benefits administration for global enterprises. Insurance companies, wellness providers, and employers use our platform to distribute, manage, and support core insurance, wellness benefits, and fitness integrations for thousands of employees.

We've built a comprehensive system with built-in analytics, recommendation engines, and intuitive dashboards that reduce complexity, lower risk, and save our clients millions in operational costs.

We're profitable, growing fast, and landing large enterprise customers who depend on us to run mission-critical infrastructure. We're based in Mumbai with a small, high-ownership team where everyone wears multiple hats.

If you want to learn more in one year than you would in five years at an MNC, this is it.

WHY THIS ROLE EXISTS

Right now, our customers are demanding, and we're shipping faster than we ever have.

We need someone who can be the connective tissue between our founders, our development and delivery teams, and our clientstranslating needs into action, managing competing priorities, and making sure nothing falls through the cracks.

This role doesn't exist to add process; it exists to enable autonomy. You'll own the full project lifecycle for multiple client engagements simultaneously, meaning you'll make real decisions about scope, timeline, and resource allocation without waiting for approval. This hire is urgent because we're onboarding large enterprise customers and we need someone who can handle the chaos, communicate with confidence, and actually ship.

WHAT YOU'LL DO (DAY-TO-DAY)

• Manage 3-5 concurrent client projects end-to-endown the project lifecycle from scope definition through delivery; work directly with founders on strategy, with development teams on execution, and with clients on expectation management; you're the single point of accountability for timeline, budget, and quality
• Translate ambiguous client requirements into clear delivery plans—conduct discovery calls with enterprise clients to understand their real needs (which often differ from what they initially ask for); work with technical teams to estimate effort; define scope, timeline, and resource allocation; adjust when reality hits
• Own client communication and stakeholder management—lead weekly syncs with clients and internal teams; communicate progress, blockers, and changes with transparency and confidence; navigate difficult conversations when timelines slip or scope expands; be the voice clients trust
• Manage project budgets and resource allocation—predict resources needed for each engagement; track actual spend against budget; make trade-off decisions between hiring contractors, extending timelines, or reducing scope; report to founders on financial health of projects
• Define and implement project processes and standards—you're inheriting a fast-moving environment with minimal process; identify what structure is needed without creating bureaucracy; implement project management tools (Jira, etc.) in a way that actually gets used; establish templates, review checkpoints, and communication cadences that stick
• Solve problems on the fly—when a client issue hits, you own the investigation and solution; this means jumping into technical discussions, vendor management, QA coordination, and sometimes getting your hands dirty to unblock the team
• Mentor and coordinate across teams—work closely with developers, QA engineers, and delivery leads to ensure alignment; escalate blockers quickly; communicate decisions and rationale so everyone understands priorities; build trust with small teams who will depend on you

WHAT YOU BRING (HARD SKILLS & EXPERIENCE)

You have:

• 6-12 years of project management experience

  in product software or SaaS companies, specifically managing B2B or B2E engagements with complex enterprise clients; you've shipped products on time and managed demanding stakeholders who have high expectations

• Technical literacy in software development

  —you don't need to code, but you understand ASP.Net, cloud platforms (AWS, Google Cloud), databases, and APIs well enough to have credible conversations with engineers; you know what's feasible and what's a pipe dream; you can read a technical spec and ask smart questions

• Proven track record of managing multiple concurrent projects

  —you've juggled 3+ projects at once, prioritized competing demands, and made trade-off decisions without perfect information; you know how to manage scope creep and communicate difficult timelines

• Experience with project management tools and methodologies

  —you're comfortable in Jira, Trello, or similar platforms; you understand Agile/Scrum concepts or other PM frameworks; you pick up new tools quickly and know which process actually adds value vs. which is just overhead

• Strong written and verbal communication skills

  —you can write clear project updates that executives and engineers both understand; you can jump into a tense client call and bring clarity; you're not afraid to have hard conversations when things aren't on track

• Ability to see full project lifecycle

  —you've managed projects from initial discovery through implementation, testing, deployment, and post-launch support; you understand dependencies and can anticipate problems before they happen

WHO THRIVES HERE (MINDSET & BEHAVIORAL TRAITS)

You thrive here if you:

• Own problems end-to-end

  —When a client escalates or a project goes off track, you don't immediately escalate to founders; you investigate, identify the root cause, propose a fix, and drive resolution. You care about outcomes, not just managing up.

• Communicate with clarity and confidence

  —You can explain complex technical or business problems in simple terms. You give straightforward status updates, even when news is bad. You ask "does this make sense?" and actually listen for confusion. You don't hide problems; you surface them early.

• Thrive in ambiguity and chaos

  —You don't wait for perfect information to move forward. You gather 70% of what you need, make a decision, and adjust as you learn more. You're comfortable saying "I don't know, but I'll find out" and then actually following through.

• Build trust through autonomy

  —You don't need daily standups or constant check-ins to stay accountable. You set clear expectations, communicate proactively, keep stakeholders in the loop, and deliver. People trust you because you follow through.

• Navigate difficult conversations with respect

  —When a client's timeline isn't realistic or scope is out of control, you have that conversation. You're not aggressive; you're collaborative. You propose solutions, not problems. You leave every conversation with people respecting you.

• Learn from every project

  —You reflect on what worked and what didn't. You adjust your approach based on feedback. You're always looking for ways to work smarter, not just harder.

This role isn't for you if:

• You need structured processes and defined approval chains before making decisions
• You're uncomfortable having difficult conversations with clients or stakeholders
• You need predictable 9-to-5 hours or can't handle high-pressure, dynamic environments
• You believe everything should be documented and planned upfront before execution
• You need clear separation between "your job" and "someone else's job"—here, if something needs to get done and you're available, you do it
• You get frustrated by changing priorities or ambiguous requirements

GROWTH & LEARNING

• You'll learn enterprise SaaS at scale—Managing demanding global clients across insurance, wellness, and benefits domains is an advanced MBA-level education. You'll understand how real enterprise software gets built, sold, and delivered. That experience is worth millions in the job market.
• You'll own a critical business function from day one—Most PMs are order-takers; you'll be making real decisions about project prioritization, resource allocation, and client strategy. You'll directly impact company revenue and growth. After one year, you'll have real operational experience that takes people five years to get at larger companies.
• You'll work directly with founders and learn how they think—You're not reporting to a VP of PMO; you're working with founders who are building this company. You'll see how they make decisions, manage clients, and grow the business. That's invaluable mentorship.
• You'll define processes and systems from scratch—Most PMs inherit a mature process; you'll be building it. You'll make decisions about project management tools, communication cadences, delivery standards, and how the team works together. What you build will scale with the company.

WHAT WE OFFER (COMPENSATION & BENEFITS)

Compensation:

Benefits:

• Hybrid working — Three days in office, flexible schedule for other days; core hours are flexible as long as your work gets done and you're not creating pressure for your team
• Workspace — Modern, swanky coworking space in Vikhroli, Mumbai designed for productivity and collaboration
• Flexible leave — Take time off when you need it, as long as you manage your responsibilities and don't leave your team picking up your work. No micromanagement; we trust you to be professional about it.
• Work environment — No time-in/time-out tracking, no micromanagement, no fixed desk; we trust you to get your work done and not create friction for others. The underlying assumption is that you're an adult and will act like one.
• Growth opportunity — Rapid growth based on company performance and your individual ownership; this isn't a fixed career ladder—it's based on what you actually deliver.

HIRING PROCESS

Step 1

We discuss the full scope of the role, what success looks like, and what we're looking for. We also learn about your background, your experience managing demanding clients, and what you're looking for in your next opportunity. This is as much about us understanding what you need as you understanding what we need.

Step 2

You'll meet with the founders and key team members. We'll dive into specific project scenarios you've managed, how you've handled client conflicts, and how you think about trade-offs. You'll

also get a real sense of how we work and whether this environment is actually right for you. We want this to be a genuine fit on both sides.

Our commitment: We're respectful of your time and keep the process moving. You'll get feedback and updates throughout. We're looking for someone who's genuinely excited about this role—not just someone who checks boxes.

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A note on timing:

CLOSING NOTE

This role is not for everyone, and that's intentional. We're looking for someone who gets excited by problems, doesn't need hand-holding, and actually wants to own outcomes—not manage them from a distance. If you've managed enterprise clients before and loved the challenge, if you thrive when things move fast and ambiguity is the norm, and if you want to learn more in one year than you would in five years at a traditional company, this could be exactly the move you need. We're building something real, our clients depend on us, and we need someone who can handle the heat. If that's you, let's talk.