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Pearson
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Program Coordinator

Program Coordinator

Pearson

3 - 5 years

0 Lacs

India

Posted:1 week ago| Platform:

Apply

Skills Required

learning content assessment technology teaching service test testing escalation training monitoring support communication management teamwork rehabilitation

Work Mode

On-site

Job Type

Full Time

Job Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.The Program Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues.

Primary Responsibilities

Level 2 Escalation calls
Directly liaising with the US (United States), EMEA (Europe, Middle East, and Africa,) and APAC (Asia Pacific) lines of business
Act as an escalation point for service-related problems
Promote client programs and products
Input accurate customer information into the database
Assist in training and monitoring call center agents to ensure quality of service
Maintaining the SLA for different LOBs

Qualifications/Education And Experience

Required Education- Bachelor’s degree
3-5 years of experience in a similar/related position
Confident and fluid communicator
High levels of customer service skills
Previously operated in a Level 2 support role
Previous subject matter expert knowledge
Familiar and comfortable working in a busy corporate environment/shifts (24*7)
Experience in providing application support
Familiar with MS Office

Desired Candidate Profile

Excellent oral and written communication skills
Great attention to detail
Problem-solving skills
Strong organizing and time management skills
Customer service skills
Effective teamwork skills

Note - No disciplinary action in the last one year.

Who We Are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job:

Customer Success

Job Family:

GOTOMARKET

Organization:

Assessment & Qualifications

Schedule:

FULL_TIME

Workplace Type:

On-site

Req ID:

20417

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