Production Engineer - Real Estate

Job Description

Position Purpose The ISPL RE APS team is being built to set-up a global Real Estate APS delivery of services in synergy with teams in France & other international sites of Real Estate APS. Leveraging BNPParibas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production. The mutualized APS team is meant to provide a set of added value technical services to Real Estate business lines, contributing to major IT transformations including infrastructure obsolescence management, infrastructure security updates, modernization of our tools & technologies, automation of our operations thus building a secure and stable production environment. The ITOps/Production Engineer for the RE APS team will be primarily responsible for technical upgrades, actions on applications infrastructure and some security-related actions, including security and obsolescence patching, server decommissioning, access requests management, etc. Resources will also be responsible for incident, problem & change management. This team will actively co-ordinate & lead together with France team on different transformation levers of Real Estate Production. To meet these challenges, the APS team will be using BNPParibas procedures and processes defined by Paris teams or jointly defined with ISPL teams. A strong relationship is also to be built between the RE APS team and dedicated business lines teams. The teams scope will be expanded in the future beyond the first set of described activities depending on business applications needs and the overall BNPParibas IT organisation. Responsibilities Direct Responsibilities Execute requested actions based on defined procedures and processes:o Ensure the quality of change/incident/problem ticketso Animate Change Approval Boardo Communicate the planned changes and the results.o Coordinate and communicate on notable and major incidents.o Lead incident crisis meetings.o Ensure SLAs and processes are meto Report KPIso Consolidate and animate the Steering Committees for all countries Contributing Responsibilities Ensure the audit and alignment of Production to the IT Group Governance and Target Operating Model by setting up and deploying controls to maintain a high level of quality of the production activities. Ensure the quality of KPIs Centralize Production KPIs and processes Manage Confluence and SharePoint of the Production. Following and managing IG recommendations Managing and ensuring that the production operational activities are documented and referrenced to the group Procedure Technical & Behavioral Competencies Strong Knowledge of ITIL Strong knowledge IT infrastructure Familiarity with Monitoring tool like Dynatrace Familiarity with database technology is required Oracle and SQL Server Good written and spoken English. Measure and identify areas for improving Quality and overall Delivery. Able to communicate efficiently and effectively. Good Team Player Specific Qualifications (if required) Skills Referential Behavioural Skills(Please select up to 4 skills)Ability to collaborate / TeamworkAbility to deliver / Results drivenCommunication skills - oral & writtenCreativity & Innovation / Problem solvingTransversal Skills: Analytical Ability Ability to develop and adapt a process Ability to understand, explain and support change Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required)