Production Analyst

Join our digital revolution in NatWest Digital XIn everything we do, we work to one aim. To make digital experiences which are effortless and secure.So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in India and as such all normal working days must be carried out in India.Join us as a Production Analyst

• This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
• We’ll look to you to deliver a production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
• Hone your existing analytical skills and advance your career in this exciting, fast paced role
• We're offering this at senior analyst level
  

What you'll do
As a Production Analyst, you’ll support with providing day-to-day technology based services and will assist with deploying new applications and architecture across the domain. We’ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.It’s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You’ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.Your role will also involve:

• Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
• Regularly attending the feature teams’ refinement and planning sessions
• Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
• Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery
  

The skills you'll need
We’re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you’ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration.We’re also looking for:

• Experience in supporting deployment, maintenance and performance of RPAs in production environment i.e. change management, incident management and release management
• He/she should possess excellent stakeholder communication skills as they will be liaising between Business stakeholders and RPA team.
• He/she will be responsible for monitoring live automations and providing MIS to business where required.
• He/she will be willing to work in shifts as per Business/programme need
• Experience working in production support role on UIPath, PowerAutomate or similar RPA tools in BFSI sector