Join us as a Data Analyst Take on a new challenge in a cutting edge data team, in which you’ll manage the analysis of complex bank, franchise or function data to identify business issues and opportunities We’ll look to you to provide high quality analytical input to help develop and implement innovative processes and resolve problems across the bank This is a hands on rolein which you'll honeyour data analysis expertise and gain valuable experience in a dynamic area of our business We're offering this role at vice president level What you'll do As a Data Analyst, you'll play a key role in supporting the delivery of high quality business solutions. You’ll be performing data extraction, storage, manipulation, processing and analysis, alongside developing and performing standard queries to ensure data quality and identify data inconsistencies and missing data. Day-to-day, You’ll Also Be Collecting, profiling and mapping appropriate data to use in new or existing solutions as well as for ongoing data activities Identifying and documenting data migration paths and processes, standardising data naming, data definitions and modelling Interpreting customer needs and turning them into functional or data requirements and process models Building and maintaining collaborative partnerships with key business stakeholders The skills you'll need We’re looking for someone with at least eight years of experience in using data analysis tools and delivering data analysis in a technology or IT function. We’ll Also Look For An in-depth understanding of the interrelationships of data and multiple data domains Experience in SQL utilising for data analysis and reporting A background in delivering research based on qualitative and quantitative data across a range of subjects Excellent communication and interpersonal skills Show more Show less

Join us as an Executive Assistant We’ll look to you to support a senior leader with the execution of key business management and people processes You’ll be managing the executive office, making sure that it runs smoothly, and providing efficient and effective support while continually seeking and implementing improvements This engaging role offers the prospect of significantly raising your professional profile through exposure to key stakeholders We're offering this role at associate level What you'll do As an Executive Assistant, you’ll be providing high quality support to an executive, enabling them to work more productively while spending time out in the business with their direct reports, colleagues and customers. You’ll be coordinating the delivery of key pieces of work that sit across multiple areas of the team and managing ad-hoc projects on behalf of the leader. And you’ll be building and maintaining strong working relationships with key stakeholders, their reports and teams. You’ll Also Be Tracking progress and making sure all executive actions are completed within timescales Reviewing incoming emails and requests and responding or gathering information to allow the executive to respond Acting as secretariat for all leadership and governance meetings where the executive is chair, such as weekly and monthly executive committee meetings Managing agendas and actions at all times, making sure that proper governance is followed for all meetings Preparing all presentations on behalf of the executive for both internal and external events The skills you'll need We're looking for someone with the ability to multi-task while delivering high quality standards and attention to detail. You'll have abackground of working flexibly and in a highly organised way, with the ability to adapt to changing priorities. You'll Also Demonstrate Experience of building and maintaining quality relationships with executives and senior management, demonstrating professionalism and confidentiality Excellent verbal and written communication and influencing skills The skills to prioritise workloads and that of a wider team, in-line with the priorities of theexecutive Knowledge of matters affecting the business area you support Show more Show less

Join us as a Customer Service & Operations Analyst We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis We're offering this role at senior analyst level What you'll do As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and within our service targets. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. Day-to-day, You’ll Be Authorising and investigating transactions Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience The skills you'll need In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You’ll Also Demonstrate An awareness of changes in trends, policies and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships Show more Show less

Join us as a Customer Service & Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You’ll be actively participating in initiatives to improve customer service, processes and procedures You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role What you'll do In this key role, you’ll be providing crucial support to customers and colleagues in our contact centers. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You’ll Also Be Identifying barriers to performance and coordinating improvements to enhance our efficiency Working closely with operational centers, providing coaching and support to increase efficiency and knowledge Keeping accurate records of day to day operations, logging incidents and identifying trends Reviewing manual or ineffective processes which could be automated or enhanced Maintaining a focus on improving our customer service and experiences The skills you'll need To be successful in this role, you’ll need to have excellent planning and organizational skills, along with good attention to detail. Excellent written communication skills Minimum 6 months to 1 or 1.5 years hands on experience in an International Chat or Email process Any graduation or post graduation. Preferred 2023 or 2024 pass outs Comfortable working in 24*7 shifts Microsoft Office skills, including PowerPoint, Excel and Word Show more Show less

Join us as a Customer Service & Operations Delivery Manager Take on a new role, where you’ll be developing key projects, working closely with others to deliver strategic platform deployments You’ll help to translate business requirements into functional designs, and you’ll write business requirements or business cases to create appropriate documentation This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network We're offering this role at associate vice president level What you'll do As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you’ll be making recommendations, providing business system support and managing communication with the business. You’ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and aligned to our customer and business needs. Your Responsibilities Will Include Supporting technology partners to drive system improvements and the resolution of defects and incidents Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions Acting as an internal consultant to enable and inform effective standards, processes and controls Delivering the management of key controls and support in the maintenance of the business continuity plans The skills you'll need We’re looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We’ll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies. Additionally, You’ll Have Good knowledge of operations, process management and products The ability to develop business and technical architectures A background in technology governance An understanding of internal and external regulatory frameworks Show more Show less

Join us as a Customer Service & Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You’ll be actively participating in initiatives to improve customer service, processes and procedures You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role What you'll do In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You’ll Also Be Identifying barriers to performance and coordinating improvements to enhance our efficiency Working closely with operational centres, providing coaching and support to increase efficiency and knowledge Keeping accurate records of day to day operations, logging incidents and identifying trends Reviewing manual or ineffective processes which could be automated or enhanced Maintaining a focus on improving our customer service and experiences The skills you'll need To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You’ll Also Need Experience of analysing and using performance data Fresher's, 2023 or 2024 pass outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism The ability to convey information in a simple and understandable way An understanding of contact centre operations and performance metrics Microsoft Office skills, including PowerPoint, Excel and Word Show more Show less

Join us as a Customer Service & Operations Analyst We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis We're offering this role at senior analyst level What you'll do As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and within our service targets. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. Day-to-day, You’ll Be Authorising and investigating transactions Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience The skills you'll need In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You’ll Also Demonstrate An awareness of changes in trends, policies and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships Role Holder will be an Operations analyst within Financial Crime Services performing Sanctions and Anti Money Laundering Checks on Transactions and Customers. Investigate all the alerts received in the screening / filtering application as per Operational procedures and within agreed cut-off times, Identify potential hits and escalate as per standard operating procedure Maintain accurate and appropriate documentation for alerts processed. Monitor queues and ensure that allocated work is completed as per agreed timelines. 3-8 years of experience in AML is perferred. Show more Show less

Join us as a Software Engineer This is an opportunity for a driven Software Engineer to take on an exciting new career challenge Day-to-day, you'll be engineering and maintaining innovative, customer centric, high performance, secure and robust solutions It’s a chance to hone your existing technical skills and advance your career while building a wide network of stakeholders We're offering this role at associate level What you'll do In your new role, you’ll be working within a feature team to engineer software, scripts and tools, as well as liaising with other engineers, architects and business analysts across the platform. You’ll Also Be Producing complex and critical software rapidly and of high quality which adds value to the business Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning Collaborating to optimise our software engineering capability Designing, producing, testing and implementing our working software solutions Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations The skills you'll need To take on this role, you’ll need at least five years of experience in software engineering, architecture and software design prioritising user experience using ReactJS. You’ll Also Need Experience of working with development and testing tools, bug tracking tools and wikis Experience in developing ReactJS applications ensuring performance and load balancing Experience of DevOps and Agile methodology and associated toolsets The ability to collaborate with stakeholders to identify and understand their objectives and needs Experience of implementing programming best practice, especially around scalability, automation, virtualisation, optimisation, availability and performance Show more Show less

Join us as a Customer Service & Operations Analyst We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis We're offering this role at senior analyst level What you'll do As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and within our service targets. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. Day-to-day, You’ll Be Authorising and investigating transactions Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience The skills you'll need In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You’ll Also Demonstrate An awareness of changes in trends, policies and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships Role Holder will be an Operations analyst within Financial Crime Services performing Sanctions and Anti Money Laundering Checks on Transactions and Customers. Investigate all the alerts received in the screening / filtering application as per Operational procedures and within agreed cut-off times, Identify potential hits and escalate as per standard operating procedure Maintain accurate and appropriate documentation for alerts processed. Monitor queues and ensure that allocated work is completed as per agreed timelines. 3-8 years of experience in AML is perferred. Show more Show less

Join us as a Financial Crime Operations Analyst If you have an analytical mind-set and experience of working with know your customer (KYC) processes, this is a fantastic opportunity to join us as a Financial Crime Operations Analyst You’ll be delivering financial crime checks for new and existing customers, collaborating with colleagues to make sure that each request is completed in a timely manner This is an opportunity to join a supportive team where we’ll also take a real investment in your career development with us We're offering this role at senior analyst level What you'll do Day-to-day, you’ll be performing due diligence checks for new customers and conducting periodic reviews, making sure that they meet all regulatory requirements.You’ll be gathering information from publicly available resources, the customer, their relationship manager and internal systems. We’ll rely on you to deliver consistent compliance with bank and regulatory anti-money laundering (AML) and KYC standards. You’ll Also Be Maintaining up to date knowledge of AML and KYC requirements Examining due diligence documents and information on the customer file based on specific trigger events, making sure that they are adequate and up to date Performing reputational checks, including politically exposed persons screenings and adverse and sanction checks Planning and prioritising your workload and maintain good relationships The skills you'll need We’re looking for someone with experience of working with KYC and AML processes and procedures. Recognised qualifications in these fields would be beneficial. Crucially, you’ll have good communication skills with the ability to liaise with relationship bankers and compliance teams. You’ll Also Need Experience of reviewing KYC operations Strong analytical and problem solving skills The ability to work well as part of a team to meet deadlines Strong learning skills with the ability to apply attention to detail to deliver error free processing Deliver compliance with organisational and regulatory anti-money laundering (AML) and know your customer (KYC) standards. Experience in classifying clients by risk level (low, medium, high) and conducting appropriate Client Due Diligence Experience in identifying and mitigating potential money laundering and terrorist financing risks through a thorough analysis of client documentation, financial activity, and beneficial ownership structures Understand the concept of client life cycle management Minimum 2 years in CDD, KYC and AML for existing and new non-individual clients Show more Show less

Join us as a Transaction Management Analyst In your new role, you’ll be processing transactions for the investment banking function, working with others to create a seamless process You’ll be collaborating with counterparties, traders, sales people and other global operations teams, allowing you to develop an extensive network Take advantage of our development opportunities, hone your skills and advance your career in this critical role We're offering this role at senior analyst level What you'll do As a Transaction Management Analyst, you’ll be processing investment banking transactions which will include confirmations, settlements, reconciliations and investigations. Day-to-day, You’ll Be Processing transactions for products like over-the-counter derivatives, FX and securities Helping to ensure a prompt response to communications, keeping the impact of time-zones in mind Making sure that targets are met by processing day-to-day trades in-line with set guidelines and procedures Escalating any issues where there are deviations from existing procedures Helping to reduce risk to the bank and maintain a control focused environment The skills you'll need We’re looking for a highly organised individual, with strong written and verbal communication skills. You’ll be confident when liaising with stakeholders over the phone or by email and have good interpersonal skills. You’ll Also Need At least three years' professional experience Previous experience in and an understanding of the industry A good academic background, with graduate level qualifications or an MBA Show more Show less

Join us as a Desk Strategy Associate We’re looking for a proactive individual to work alongside our Commercial & Institutional (C&I) Strategy team to drive the business strategy You’ll be conducting various in-depth industry, competitor and market analysis, guiding decisions about resource allocation, market positioning and overall direction of business, ensuring alignment across the bank If you’re ready for a new challenge and want to make a far-reaching impact through your work, this could be the opportunity you’re looking for We’re offering this role at associate level What you'll do As a Desk Strategy Associate, you’ll play a key role in maintaining and analysing market insights, developing key pivot points on common analyses. You’ll also be drafting newsletters, debriefs and thought leadership pieces for C&I strategy leadership. We’ll look to you to maintain data mapping and develop key pivots on common analyses, as well as maintaining forecasts on key non-financial metrics, extracting key insights from reports received and providing overlays on strategic recommendations Your Other Key Responsibilities Will Include Gathering, managing, and consolidating internal datasets and external data based on project requirements Drafting a bi-weekly industry activity newsletter for C&I leadership Supporting our intelligence lead in drafting thought leadership pieces for the bank’s executive leadership on specific areas, peers, and upcoming regulations Acting as an expert in data visualisation The skills you'll need To excel in this role, you’ll need experience of working in a strategy or consulting role in a financial services firm and helping stakeholders with a wide range of needs. You’ll bring strong research experience, as well as PowerPoint presentation skills. Additionally, you’ll need at least three years of experience in strategy consulting roles with a strong focus on research, ideally within the financial services domain. You’ll Also Need A strong academic background, including a BTech and MBA in Finance Strategic planning and insight generation experience Experience of coordinating and working with multiple stakeholders Strong Excel programming skills, with a technical and analytical mindset Show more Show less

Join us as a Software Engineer This is an opportunity for a driven Software Engineer to take on an exciting new career challenge Day-to-day, you'll be engineering and maintaining innovative, customer centric, high performance, secure and robust solutions It’s a chance to hone your existing technical skills and advance your career while building a wide network of stakeholders We're offering this role at associate level What you'll do In your new role, you’ll be working within a feature team to engineer software, scripts and tools, as well as liaising with other engineers, architects and business analysts across the platform. You’ll Also Be Producing complex and critical software rapidly and of high quality which adds value to the business Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning Collaborating to optimise our software engineering capability Designing, producing, testing and implementing our working software solutions Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations The skills you'll need To take on this role, you’ll need at least five years of experience in software engineering, software design, and architecture, and an understanding of how your area of expertise supports our customers. You’ll Also Need Experience of working with development and testing tools, bug tracking tools and wikis Experience in Java, Spring, Microservices, Data Structure and SQL Database Experience of DevOps, Jenkins, TeamCity and GitLab A background in solving highly complex, analytical and numerical problems Experience of implementing programming best practice, especially around scalability, automation, virtualisation, optimisation, availability and performance Show more Show less

Join us as a Programme Manager This is an opportunity to take on a critical Programme Manager role and bring tangible change to our organisation You’ll be accountable for the definition and leadership of strategic change programmes It’s a chance to work on your existing programme management skills and advance your career We're offering this role at vice president level What you'll do We’ll look to you to take accountability for the programme and project lifecycles to deliver sustainable business and customer outcomes, while ensuring all governance, risk, finances and resources are managed effectively. You’ll define the programme in partnership with stakeholders, defining appropriate objectives, structure and scope, and leading the articulation of the financial business case for the programme. You’ll also identify and manage the governance and controls, while making sure that all programme deliverables adhere to the agreed governance and risk frameworks. You’ll Also Work with the delivery teams to make sure appropriate resources are assigned to deliver the programme Build, manage and maintain a positive working relationship with senior stakeholders across multiple franchises and functions, influencing decision making in line with business objectives Be accountable for programme level risks, assumptions, issues and dependencies Understand the impact other programmes may have and manage the dependencies Empower and lead teams through the project lifecycle, matrix managing a virtual team or directly managing your own team if needed The skills you'll need To join us in this role, you’ll need an appropriate programme management qualification. You’ll Also Need At least 15 years of experience in Business engagement, Requirement gathering, Elicitation, Documentation, User story documentation, and Workflow preparation Experience of liaising with Business stakeholders, UI team for wireframes , and technology team for development and testing support Experience in managing rollouts, Trainings & Communications Experience of delivering strategic programmes that support a business strategy and its growth agenda Experience of delivering programme management in a technology or IT function Show more Show less

Join us as a Customer Service & Operations Credit Delivery Team Manager This role will see you delivering positive customer and business outcomes, providing subject matter expertise in a variety of capacities You’ll analyse, assess, and deliver projects and change initiatives or regulatory changes affecting systems, processes, customer experiences, and propositions You’ll enjoy considerable stakeholder interaction, managing complex relationships internally and externally, and ensuring delivery is in line with the operational requirements and aligned to customer and business needs We're offering this role at associate level What you'll do We’ll look to you to provide expertise in regulatory, system, process, product, or customer proposition impacts on various operations. You’ll analyse how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so, you’ll ensure the successful deployment of changes to systems, providing system support while managing communication with the business. In Addition, You’ll Review credit documentation including loan applications, disclosures, and credit evaluations Support technology partners to drive system improvements and the resolution of defects and incidents Assist with the production of relevant policy related credit products and MI to make sure that assurance and compliance objectives are met Provide knowledge to the team to enable the design of architecture, business processes, tech, and data solutions Act as an internal consultant to enable and inform effective standards, processes, and controls The skills you'll need To succeed in this role, you’ll need credit operations experience in a leadership role, and knowledge of best-in-class practices and processes as well as emerging credit ops thinking. You’ll Also Need Knowledge of credit operations, process management, and products The ability to develop business and technical architectures An understanding of technology governance An understanding of internal and external regulatory frameworks Show more Show less

Join us as a Scrum Master We’re looking for an experienced Scrum Master to drive a culture of continuous improvement You’ll make sure that your team lives by the values of Scrum, empowering them to become high performing to increase the productivity, transparency, frequency and quality of delivery Hone your project skills as you work with talented people in collaborative and innovative environment, with access to the bank's Agile community, experts and events We're offering this role as vice president level What you'll do This role will see you coaching and guiding your team to perform at their highest level and at a sustainable pace. You’ll remove any impediments to progress, facilitate meetings, protect the team from outside influences or distractions and work with the product owner to make sure that the product backlog is in good shape and ready for the next sprint. Your Responsibilities Will Include Acting as process owner for the team, and maintaining the relationship with the project's key stakeholders Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged Facilitating discussion, decision making, and conflict resolution Encouraging the team to build relationships to promote internal and external communication, improving transparency, and sharing information with all interested parties The skills you'll need We're looking for someone with experience of successful Scrum adoption along with a Scrum Master certification. You'll need knowledge of modern development practices and tools, such as extreme programming, test-driven development and continuous integration. You’ll also need knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency, as well as experience of building a culture of transparency within feature teams by empowering individuals and inspiring a collaborative team performance. We'll Look To You To Demonstrate A background in coaching cross-functional teams into high performing teams Experience of changing organisational, team or department mindsets and structure An understanding and experience of applying empirical process control Strong knowledge of the Agile manifesto and its principles Experience of automated testing frameworks Show more Show less

Join us as a Software Engineer This is an opportunity for a driven Software Engineer to take on an exciting new career challenge Day-to-day, you'll be engineering and maintaining innovative, customer centric, high performance, secure and robust solutions It’s a chance to hone your existing technical skills and advance your career while building a wide network of stakeholders We're offering this role at associate level What you'll do In your new role, you’ll be working within a feature team to engineer software, scripts and tools, as well as liaising with other engineers, architects and business analysts across the platform. You’ll Also Be Producing complex and critical software rapidly and of high quality which adds value to the business Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning Collaborating to optimise our software engineering capability Designing, producing, testing and implementing our working software solutions Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations The skills you'll need To take on this role, you’ll need a background in software engineering, software design, and architecture, and an understanding of how your area of expertise supports our customers. You’ll Also Need Experience of working with development and testing tools, bug tracking tools and wikis At least five years experience in designing and developing SQL queries, views, and stored procedures Exposure in building and maintaining ETL pipelines for data processing and ensure data quality, consistency, and performance. Experience in SQL Server, SSIS and TeamCity, GitHub for version control and deployment. Experience of DevOps and Agile methodology and associated toolsets Show more Show less

Join us as a Data Analyst Take on a new challenge in a cutting edge data team, in which you’ll manage the analysis of complex bank, franchise or function data to identify business issues and opportunities We’ll look to you to provide high quality analytical input to help develop and implement innovative processes and resolve problems across the bank This is a hands on rolein which you'll honeyour data analysis expertise and gain valuable experience in a dynamic area of our business We're offering this role at vice president level What you'll do As a Data Analyst, you'll play a key role in supporting the delivery of high quality business solutions. You’ll be performing data extraction, storage, manipulation, processing and analysis, alongside developing and performing standard queries to ensure data quality and identify data inconsistencies and missing data. Day-to-day, You’ll Also Be Collecting, profiling and mapping appropriate data to use in new or existing solutions as well as for ongoing data activities Identifying and documenting data migration paths and processes, standardising data naming, data definitions and modelling Interpreting customer needs and turning them into functional or data requirements and process models Building and maintaining collaborative partnerships with key business stakeholders The skills you'll need We’re looking for someone with at least 10 years of experience using data analysis tools and delivering data analysis in a technology or IT function. We’ll Also Look For An in-depth understanding of the interrelationships of data and multiple data domains Experience in data analysis of complex organisational, franchise or function data to identify business issues and opportunities A background in delivering research based on qualitative and quantitative data across a range of subjects Excellent communication and interpersonal skills Show more Show less

Join us as a Customer Service & Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You’ll be actively participating in initiatives to improve customer service, processes and procedures You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role What you'll do In this key role, you’ll be providing crucial support to customers and colleagues in our contact centers. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You’ll Also Be Identifying barriers to performance and coordinating improvements to enhance our efficiency Working closely with operational centers, providing coaching and support to increase efficiency and knowledge Keeping accurate records of day to day operations, logging incidents and identifying trends Reviewing manual or ineffective processes which could be automated or enhanced Maintaining a focus on improving our customer service and experiences The skills you'll need To be successful in this role, you’ll need to have excellent planning and organizational skills, along with good attention to detail. Excellent written communication skills Minimum 6 months to 1 or 1.5 years hands on experience in an International Chat or Email process Any graduation or post graduation. Preferred 2023 or 2024 pass outs Comfortable working in 24*7 shifts Microsoft Office skills, including PowerPoint, Excel and Word Show more Show less

Join us as a Software Engineer This is an opportunity for a driven Software Engineer to take on an exciting new career challenge Day-to-day, you'll build a wide network of stakeholders of varying levels of seniority It’s a chance to hone your existing technical skills and advance your career We're offering this role as associate level What you'll do In your new role, you’ll engineer and maintain innovative, customer centric, high performance, secure and robust solutions. We are seeking a highly skilled and motivated AWS Cloud Engineer with deep expertise in Amazon EKS, Kubernetes, Docker, and Helm chart development. The ideal candidate will be responsible for designing, implementing, and maintaining scalable, secure, and resilient containerized applications in the cloud. You’ll Also Be Design, deploy, and manage Kubernetes clusters using Amazon EKS. Develop and maintain Helm charts for deploying containerized applications. Build and manage Docker images and registries for microservices. Automate infrastructure provisioning using Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation). Monitor and troubleshoot Kubernetes workloads and cluster health. Support CI/CD pipelines for containerized applications. Collaborate with development and DevOps teams to ensure seamless application delivery. Ensure security best practices are followed in container orchestration and cloud environments. Optimize performance and cost of cloud infrastructure. The skills you'll need You’ll need a background in software engineering, software design, architecture, and an understanding of how your area of expertise supports our customers. You'll need experience in Java full stack including Microservices, ReactJS, AWS, Spring, SpringBoot, SpringBatch, Pl/SQL, Oracle, PostgreSQL, Junit, Mockito, Cloud, REST API, API Gateway, Kafka and API development. You’ll Also Need 3+ years of hands-on experience with AWS services, especially EKS, EC2, IAM, VPC, and CloudWatch. Strong expertise in Kubernetes architecture, networking, and resource management. Proficiency in Docker and container lifecycle management. Experience in writing and maintaining Helm charts for complex applications. Familiarity with CI/CD tools such as Jenkins, GitLab CI, or GitHub Actions. Solid understanding of Linux systems, shell scripting, and networking concepts. Experience with monitoring tools like Prometheus, Grafana, or Datadog. Knowledge of security practices in cloud and container environments. Preferred Qualifications: AWS Certified Solutions Architect or AWS Certified DevOps Engineer. Experience with service mesh technologies (e.g., Istio, Linkerd). Familiarity with GitOps practices and tools like ArgoCD or Flux. Experience with logging and observability tools (e.g., ELK stack, Fluentd). Show more Show less