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Production Agent -

Production Agent -

Wipro

1 - 4 years

2 - 5 Lacs

pune

Posted:22 hours ago| Platform:

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Skills Required

order management customer service voice process telecom crm non voice process international bpo chat process customer relationship customer care sales customer support international process email support international call center telecalling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

Key Responsibilities

Handle international customer calls professionally and efficiently.
Resolve telecom-related queries including billing, network issues, service activation, and plan upgrades.
Maintain accurate records of customer interactions and transactions.
Meet performance metrics such as call quality, resolution rate, and customer satisfaction scores.
Collaborate with internal teams to escalate and resolve complex issues.
Stay updated with telecom products, services, and process changes.

Required Skills & Qualifications

Excellent verbal communication skills in English (neutral accent preferred).
Fresher can apply.
Strong problem-solving and customer service skills.
Ability to work in rotational shifts and handle high call volumes.
Familiarity with CRM tools and call center software Education
- HSC / Graduate in any discipline (preferred: B.Com, BBA, BA, B.Sc)

Mandatory Skills: Order Management(Comms) .

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Production Agent -