Work from Office
Full Time
Job Title: Product Trainer About the Role: We are looking for a passionate Product Trainer to join our team! In this role, you will deliver training sessions for new hires, create learning content, support day-to-day training needs, and help improve associate performance across customer service and sales teams. Key Responsibilities: Deliver engaging training sessions for new hires and existing associates. Prepare training materials, worksheets, and job aids. Identify knowledge gaps and provide coaching or refresher training. Monitor performance and conduct training needs analysis (TNA). Collaborate with cross-functional teams including SMEs, QAs, and stakeholders. Participate in business reviews and calibration meetings. Maintain training documentation and knowledge bases. Communicate updates and feedback to associates and clients. Requirements: Minimum high school graduate. At least 1 year of training or teaching/coaching experience. Strong communication and presentation skills. Experience in customer service and/or sales. Proficiency in Microsoft Office and Google Suite. Strong organizational, analytical, and multitasking abilities. A proactive attitude and strong work ethic. Design or content editing skills are a plus. To Apply: Send your CV to anusha.kambapu@intouchcx.com
IntouchCX
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Outsourcing and Offshoring Consulting
10001 Employees
121 Jobs
Key People
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