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IntouchCX
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Product Trainer

Product Trainer

IntouchCX

1 - 3 years

3 - 5 Lacs

Hyderabad

Posted:3 months ago| Platform:

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Skills Required

Product Training Sales Training BPO Training International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Product Trainer About the Role: We are looking for a passionate Product Trainer to join our team! In this role, you will deliver training sessions for new hires, create learning content, support day-to-day training needs, and help improve associate performance across customer service and sales teams. Key Responsibilities: Deliver engaging training sessions for new hires and existing associates. Prepare training materials, worksheets, and job aids. Identify knowledge gaps and provide coaching or refresher training. Monitor performance and conduct training needs analysis (TNA). Collaborate with cross-functional teams including SMEs, QAs, and stakeholders. Participate in business reviews and calibration meetings. Maintain training documentation and knowledge bases. Communicate updates and feedback to associates and clients. Requirements: Minimum high school graduate. At least 1 year of training or teaching/coaching experience. Strong communication and presentation skills. Experience in customer service and/or sales. Proficiency in Microsoft Office and Google Suite. Strong organizational, analytical, and multitasking abilities. A proactive attitude and strong work ethic. Design or content editing skills are a plus. To Apply: Send your CV to anusha.kambapu@intouchcx.com

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Product Trainer