Product Support / Technical Support

As a Product Support / Technical Support Executive at our company, you will play a crucial role in providing technical assistance to our clients. Your primary responsibilities will include: - Providing L1 support for client-specific applications. - Troubleshooting and resolving issues raised by end-users promptly and professionally. - Writing and executing SQL queries for data validation, report generation, and issue analysis. - Documenting issues, resolutions, and standard operating procedures. - Coordinating with internal technical teams for escalations and bug fixes. - Assisting in UAT and production deployment activities as needed. - Ensuring adherence to service-level agreements (SLAs) and compliance standards. To excel in this role, you should possess the following qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Strong understanding and hands-on experience with SQL (joins, subqueries, DML/DDL commands). - Good analytical and problem-solving skills. - Willingness to learn application workflows and client-specific processes. - Excellent communication and interpersonal skills. - Ability to work full-time from the customer site in Gurugram. - Basic understanding of software support processes or ticketing tools. - Exposure to banking, financial services, or enterprise applications is a plus. In addition to the above responsibilities and qualifications, we offer benefits such as health insurance, leave encashment, life insurance, and Provident Fund. If you have 2+ years of experience in application support with SQL databases and are located in Gurugram, Haryana, we encourage you to apply for this full-time, permanent position.,