Product Support / Technical Support

As a Product Support / Technical Support Executive at our Mumbai customer site, you will be responsible for providing L1 support for client-specific applications and resolving end-user issues in a timely and professional manner. Your role will involve writing and executing SQL queries, documenting issues and resolutions, and collaborating with internal technical teams for escalations and bug fixes. You will also assist in UAT and production deployment activities as needed while ensuring adherence to service-level agreements and compliance standards. To excel in this role, you should have a Bachelor's degree in Computer Science or a related field, along with strong SQL skills and experience. Your analytical and problem-solving abilities will be crucial, along with a willingness to learn application workflows and client-specific processes. Effective communication and interpersonal skills are essential, as well as the ability to work full-time from our customer site in Mumbai. Familiarity with software support processes, banking, financial services, or enterprise applications will be beneficial. This is a full-time, permanent position with benefits including health insurance, leave encashment, life insurance, and Provident Fund. The role requires day shift work from Monday to Friday, with weekend availability as needed. If you are passionate about technical support and customer service, we welcome your application to join our dynamic product implementation and support team.,