Associate Application Support

Job Title : Associate Product Support (Fresher) Location : Mumbai (Customer Site) Experience : 0–1 year (Freshers welcome) Employment Type : Full-time, On-site Department : Product Implementation & Support Job Summary: We are looking for a proactive and technically sound Associate – Product Support to be deployed at our client location in Mumbai. The ideal candidate should have strong SQL query skills and a passion for learning business-critical applications and solving real-time user issues. Key Responsibilities Provide L1 support for client-specific applications. Troubleshoot and resolve issues raised by end-users in a timely and professional manner. Write and execute SQL queries for data validation, report generation, and issue analysis. Document issues, resolutions, and standard operating procedures. Coordinate with internal technical teams for escalations and bug fixes. Assist in UAT and production deployment activities when required. Ensure adherence to service-level agreements (SLAs) and compliance standards. Required Skills & Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. Strong understanding and hands-on experience with SQL (joins, subqueries, DML/DDL commands). Good analytical and problem-solving skills. Willingness to learn application workflows and client-specific processes. Excellent communication and interpersonal skills. Ability to work from the customer site in Mumbai on a full-time basis. Basic understanding of software support processes or ticketing tools. Exposure to banking, financial services, or enterprise applications. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Weekend availability Work Location: In person Expected Start Date: 21/05/2025