Associate Application Support

As an Associate Product Support at our client location in Mumbai, you will play a crucial role in providing L1 support for client-specific applications. Your responsibilities will include troubleshooting and resolving issues raised by end-users, writing and executing SQL queries, documenting issues and resolutions, and ensuring adherence to service-level agreements (SLAs) and compliance standards. You will also collaborate with internal technical teams for escalations and bug fixes, assist in UAT and production deployment activities, and work towards continuous improvement. To excel in this role, you should possess a Bachelor's degree in Computer Science or related field, have a strong understanding and hands-on experience with SQL, good analytical and problem-solving skills, and willingness to learn application workflows and client-specific processes. Excellent communication and interpersonal skills are essential, along with the ability to work on-site in Mumbai full-time. Basic knowledge of software support processes and exposure to banking, financial services, or enterprise applications will be beneficial. In addition to a competitive salary, this position offers benefits such as health insurance, life insurance, leave encashment, and Provident Fund. The role requires you to work on day shifts from Monday to Friday, with weekend availability as needed. If you are ready to kickstart your career in product support and thrive in a dynamic environment, we look forward to welcoming you on board starting from 21/05/2025.,