Product Support Specialist

SurveySparrow is seeking a self-motivated and driven Product Consultant to ensure that customer needs are met and issues are resolved in a timely manner through phone, email, and chat. This role involves routing customer requests to the appropriate team and ensuring follow-up to meet service level agreements. As a Product Consultant, your responsibilities will include understanding and addressing customer queries promptly, providing immediate acknowledgment and first-level support, diagnosing and analyzing reported product issues, delivering technical support via voice, email, and chat, tracking and managing all tickets, and being willing to work night shifts. The ideal candidate should have past experience in sales and customer service, particularly with SAAS solutions. A strong understanding of REST APIs, HTTP protocols, SDKs, and authentication mechanisms is required. Hands-on experience with debugging REST APIs via browser Developer Tools, proven analytical and problem-solving skills, knowledge and interest in software applications, ability to quickly learn and troubleshoot new technologies, excellent written and verbal communication, and keen problem-solving skills are also essential. This position entails working the night shift from 9:00 PM to 6:00 AM and is based in Chennai, Tamil Nadu.,