Product Support Specialist

This role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries) , understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team What makes you a good fit You care about creating a software service experience You genuinely like helping people and making them successful You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics (not a hard requirement) Experience at an early stage SaaS startup would be a plus (this is not a hard requirement) You have a genuine interest in conversations with people from different backgrounds to learn about their lives Job Type: Full-time Pay: ₹555,000.00 - ₹700,000.00 per year Schedule: Day shift Monday to Friday Ability to commute/relocate: Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How many years of experience do you have in customer support preferably in a SaaS or tech environment? What support channels have you worked on? Are you comfortable working in an early-stage startup or a fast-paced team environment? Do you have basic knowledge with Javascript , SQL , Postman ? Education: Bachelor's (Required) Work Location: In person