Product Support Specialist, Digital

Job Title: Product Support Specialist – Digital Farming

Experience:

Industry:

About the Role

We are looking for a Product Support Specialist to help customers and dealers use and troubleshoot AGCO’s Digital Farming solutions. You will be the expert for our digital products and support users in adopting tools related to farm data, field management, and machine connectivity.

Key Responsibilities

• Provide technical and product support to customers and dealers
• Troubleshoot and resolve product issues (online or phone support)
• Guide users in adopting digital agriculture tools
• Maintain response and resolution SLAs
• Work closely with engineering and product teams to solve issues
• Assist with training materials (guides, videos, articles)
• Support new product pilots and occasional onsite visits
• Participate in global digital farming projects

Skills & Qualifications

• Bachelor’s degree in Engineering or Management
• 5–8 years of customer support experience (B2B/B2C)
• Experience in agriculture industry and farming practices
• Familiarity with Jira or Azure DevOps
• Strong English communication skills
• Knowledge of German/French is a plus
• Ability to work in fast-paced environments and manage priorities
• Bonus: Agile certification, data agronomy knowledge

What We Offer

• Opportunity to work with leading digital agriculture technology
• Global exposure and cross-functional collaboration
• Career growth in AgTech domain

Travel

• Occasional travel (<10%)