product Support (Freshers)

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About the Company

greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.

About the Role

Position Purpose: To Perform Product Support functions and provide routine support to clients in accordance to the set service standards with collaboration with client and internal teams.

Responsibilities

• Ability to handle critical issues, communicate with other teams during the problem resolution process and communicate (notifications) to internal and external customers.
• May be required to provide training to new hires, colleagues and/or customers.
• Ability to create and maintain procedural documentation, CIR etc.
• Organize data or information in a logical and useful manner.
• Professional fluency in written and spoken English.
• How to troubleshoot software problems, data entry mistakes etc in HRMS tools.

Qualifications

• Client management
• Basic knowledge on HR domain

Required Skills

• Client management
• Basic knowledge on HR domain

Preferred Skills

• Professional fluency in written and spoken English
• Ability to troubleshoot software problems, data entry mistakes etc in HRMS tools

Pay range and compensation package

[Pay range or salary or compensation]

Equal Opportunity Statement

[Include a statement on commitment to diversity and inclusivity.]

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