Product Support Engineer

As a Product Support Engineer at WizCommerce, you will play a pivotal role in resolving complex technical issues and ensuring the seamless operation of our platform. You will work closely with the engineering team, using your skills to troubleshoot advanced problems, support API integrations, and contribute to improving product stability. This position is ideal for someone with a strong background in technical support, keen on building their expertise in SaaS. **Key Responsibilities:** - **Advanced Technical Support:** Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems. - **Issue Resolution:** Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in JIRA or our Support CRM for streamlined tracking. - **Python Scripting:** Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution. - **Technical Expertise Development:** Deepen your understanding of WizCommerce's tech stack, including APIs, databases, and backend components essential for troubleshooting. - **Cross-functional Collaboration:** Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members. **Qualifications Required:** - At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs. - Strong problem-solving and debugging skills in a technical SaaS environment. - Effective written and verbal communication skills in English. - Ability to work during US hours (evenings and/or nights).,