Product Support Engineer

Job Title:

Experience Level:

About Us:

At Obvious AI Technology Pvt. Ltd., we are redefining how enterprises operate by building cognitive platforms that leverage AI, Computer Vision, NLP, and Machine Learning. We work in Healthcare domain, transforming complex processes into intelligent, automated systems.

Role Overview:

Product Support Engineer

Key Responsibilities:

Act as the primary point of contact for all product-related issues, requests, and troubleshooting. Analyze logs, data, and product behavior to identify root causes and recommend solutions. Work closely with product, engineering, QA, and implementation teams to replicate, escalate, and resolve issues. Ensure timely resolution of support tickets while maintaining high levels of customer satisfaction. Document known issues, resolutions, and best practices in internal knowledge bases. Assist in product deployment, testing, and configuration in client environments. Take proactive steps in monitoring product performance and identifying potential issues before they impact users. Provide training or walkthroughs to clients and internal teams as needed. Be available for on-call support, if required, especially for critical issues.

Key Requirements:

3+ years of experience in a technical/product support or implementation engineering role. Strong troubleshooting and analytical skills. Proven ability to take complete ownership of issues and drive them to closure. Experience in working with tools such as Jira, Postman, SQL, log analysers, etc. Excellent communication and documentation skills. Ability to thrive in a fast-paced, client-facing environment. Strong sense of accountability, ownership, and initiative.

Preferred Qualifications:

Knowledge or experience in the Healthcare domain is highly desirable and will be considered a strong advantage. (e.g., EHR/EMR, RCM, HL7, HIPAA-compliant systems). Exposure to SaaS platforms, APIs, and web technologies. Familiarity with AWS is a plus. Understanding of data privacy and compliance standards relevant to healthcare.

Why Join Us?

Opportunity to work in cutting-edge AI product development. Flat hierarchy and high ownership roles. Be part of a dynamic team solving real-world problems that impact lives and businesses. Exposure to cross-domain AI applications with room for innovation and growth.