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Product Specialist

Product Specialist

FactSet

2 - 9 years

4 - 11 Lacs

hyderabad

Posted:5 hours ago| Platform:

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Skills Required

computer science product management automation rdbms workflow troubleshooting product support private equity sql technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Data Platform Delivery PD Product Specialist will work on a variety of projects related to Usage and Metering. This individual contributor role is within the Usage and Metering Product Development team. It includes the following responsibilities:

Product Feature Support

Manage the group s daily inflow of product requests and guide them to a meaningful and timely resolution.
Communicate clear and detailed responses to requests while tying in references to supporting documentation.

Contribution to Product Design and Maintenance

Assist product owners in spec ing and designing products that capture market share in the financial data investments space.
Contribute to departmental product development projects.

Critical Product Analysis

Identify recurring issues/requests and make recommendations for feature enhancements.
Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
Identify areas for improvement of Product Support

Product Documentation and Education

Create and maintain support and troubleshooting documentation.
Regularly share Data Solutions product best practices with stakeholders

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